Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

double billed for payg

Go to solution
chappie1607
Visitor

‎06-01-2026 12:21 PM

hi guys i got double billed for my 10 pound pack last month seems my renewal card got billed along with my expired card EE have dragged their heels on refunding 1 of the payments and trying to get help either online or on phone is terrible so would it be wise just to refuse to pay the next payment with EE owing me 1 payment or what do you guys suggest ...tia

0 Helpful
1 SOLUTION

Accepted Solutions
Go to solution
Peter_W
EE Community Support Team

‎06-01-2026 02:50 PM

Hey there, @chappie1607.

Thanks for reaching out to us here on the Community!

With this one, it'll depend on how you're normally paying for your packs - if you have a 30 day saver plan these payments are taken automatically every 30 days, but anything additional you top up will be held on the account as credit.

Provided you don't use any of the credit for out of allowance calls, you could cancel the saver plan and potentially use the credit to buy your next pack.

So we can be sure on what exactly is going on though, this is something that our customer care team would need to check out for you.

Whilst it's not always possible to directly refund this, they'll be able to review all your options and do their best to find a resolution that suits.

Peter

View solution in original post

1 REPLY 1
Go to solution
Peter_W
EE Community Support Team

‎06-01-2026 02:50 PM

Hey there, @chappie1607.

Thanks for reaching out to us here on the Community!

With this one, it'll depend on how you're normally paying for your packs - if you have a 30 day saver plan these payments are taken automatically every 30 days, but anything additional you top up will be held on the account as credit.

Provided you don't use any of the credit for out of allowance calls, you could cancel the saver plan and potentially use the credit to buy your next pack.

So we can be sure on what exactly is going on though, this is something that our customer care team would need to check out for you.

Whilst it's not always possible to directly refund this, they'll be able to review all your options and do their best to find a resolution that suits.

Peter