Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Change number from EE website

Hi. I have a question. How can i change my new number pay as you go from old number to new one using website

Pay as

My normal pay as you go pack is £20 but yesterday i payed £10 i have used £1.60 worth of credit if i pay £10.60 will i be able to get my normal £20 pack ?

Resolved! I need proof of address reflected on my EE Bill/statement. Where can I find this

Remove content lock

How can I get the content lock removed from my phone without a credit card or debit card as I have not been able to get a bank account in my name and I don't have any other id to be able to take into a branch or ee shop so I don't know how I'm going ...

How do I get the £10 bundle: 8+12gb?

I already have an EE sim and number. Can I get the £10 bundle with the extra data?

Pay as you go sim pack

I order a £15 data pack online ( paid for it ) my sim has just arrived today but it is asking me to top up and pay again. What do I do ?

Cancel payment

Hi I like cancel my payment which is direct debit every month I using top up

EE Top up Issue

Been trying to top up on the app and says need verification from Bank but that page is broken and site owner is aware. Nothing on Banking app to confirm. Tried calling 150 to do it and that gets as far as the post code and then the call just cuts off...

My 30 day SIM only package automatic top-up is not working properly

Despite setting up automatic top-up twice, it's not working properly. This month my credit ran out on 3 Nov and I had to manually top-up. (What a trial of patience that was - required at least 5 attempts to connect and/or have my payment card detail...

EE won't let me reinstate my number

My account went into hibernation but I can't get though to anyone for help I try to call and it says that it's free for EE numbers but when I try to call them it says I don't have the data to make a call??Do I'm basically stuck beacause I can't top u...