Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

I think my line has gone on hibernation

Hello, I've been abroad for 6 months now. I think my line has gone on hibernation. I've topped up but I still can't call or text. What can I do to get back these services? Thanks

Re activate SIM card which hasn’t been topped up year

Hi can anyone help with re activating my SIM card which has been de activated after not topping up for a year

Resolved! Topup error

My 30 days of a £20 SIM card expires tomorrow and I cannot top up to have the card auto renew .the debit cards I’m using are fine and I’m currently using them with other online services but I keep getting the “something went wrong” message.there is £...

Cant call

I recieve text but cant send text or call, i topped up

Issues setting up new EE sim

Hiya!The other day I ordered myself a new EE PAYG SIM Card. I bought the £10 subscription pack, with 20GB data, 500 minutes and unlimited texts. It arrived earlier today but I'm having trouble setting it up.Firstly, I applied for a PAC code to trans...

Flex plan

hi I am trying to top up using a flex plan but I am unable to

EE pay as you go pack

I have a £10 pay as you go pack and usally have around 10GB of data and still do. I topped up on the 9th of November but for some reason it’s saying I only have 2.8GB left? Is it possible that my phone used up the data running something in the backgr...

Help finding my credit

I bought an EE sim card for 99p then went online and bought the package of 20GB, 500 minutes and unlimited texts for £10. Received another sim in the post today so put that in my phone and downloaded the EE app. My account says I have 36GB 0 minutes ...

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Tried multiple devices and browsers and get this same issue everytime i get to the Confirm and Pay screen

My number cannot call or text abroad and call centres online from EE are NON

MY NUMBER CANNOT TEXT OR CALL OR RECEIVE CALLS AT ALL - NO EVEN ABLE TO TEXT 150 - EITHER IN UK OR ABORAD. EE NOT HELPFULL AT ALL. THEY CHARGED ME TWICE FOR NO REASON AND I AM A CUSTOMER SINCE 2008 I NEED EE FOR MY NUMBER MOBILE TO CALL ME ASAP OR EM...