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Wont renew

Courtneyinns
Visitor

‎08-02-2026 12:18 AM

I have credit in my account and for some reason it hasn't renewed and is just telling me I have the 20 on my account 

0 Helpful
1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎08-02-2026 09:21 AM

Hi @Courtneyinns 

Try restarting your device.

Then text BA to 150. What does it say. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.