When I originally bought my PAYG pack from EE, I was being charged a monthly payment of £15. I signed up for card payments for my PAYG £15 pack to gain the 10% discount on the account as prompted by EE, therefore being charged £13.50.
EE have continued to take the original £15 and the new £13.50 out of my account. This has been going on for some time now, despite me contacting customer services who told me they would cancel the original payment and refund me the credit. I have contacted 150 but just end up in a loop of automated messages and cant seem to speak to anyone to have this resolved. I have contacted my bank who have advised that they can stop the payment but only by blocking ALL payments to EE.
Any advice would be appreciated.
