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What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
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  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
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Resolved! Old sim card is now inactive

Hi,I've used a EE sim card for a few years while in the UK and then left for another 2 years. For a while i could get OTPs from my accounts but not anymore. Probably because i stopped charging that sim card.The issue is that everytime i try to log in...

Resolved! £20 pack issue

I am a new customer at EE. Today I have purchased a £20 pack which means 50 GB of data, Unlimited calls & messages. But when I checked my balance, it shows 45 GB. Where is the Remaining 5 GB?!? @XRaySpeX 

activate pay as you go sim

I got a new pay as you go sim card. how do i activiate itI have top up £5 through my debit card and its appearing in the account but not able to make a call or send a text message out

mrs2008 by • Explorer
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  • 2 replies
  • 3 Helpful

Resolved! Early renewal

So basically my pack ends march 22nd but I’m already almost out of data so I just want to know how to renew my pack earlier,

Dilan171 by • Explorer
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  • 1 replies
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The text packs Not working

My old pack is finished/run out/ end of month . i topped up a £10 at shop . on phone with ee . text ALL PACKS Pick PACK10 . this gives this and this text yesYESTop up £10 for this pack I Just did, check text balance to be sure yes you top up 10 mins ...

New sim issues

I took a new Sim and I recharged on it without logging into the EE for £15 but I didn’t receive any top up when I made my account then I add another £10 I don’t know What’s happening????

Pranu by • Visitor
  • 141 Views
  • 1 replies
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Resolved! Preventing number disconnection due to inactivity (PAYG)

Hi, I received a text from EE saying that my Pay As You Go number will be disconnected in three months because I haven’t made a chargeable call, text, or used data in six months. I want to keep my number, and I’d like to confirm what exactly counts a...

Tia121 by • Investigator
  • 463 Views
  • 11 replies
  • 10 Helpful

Cant set up monthly pay

Hello, I tried to set up a monthly subscription plan, but i keep on being send to the previous page asking me to add card details.

LinasSt by • Explorer
  • 215 Views
  • 4 replies
  • 6 Helpful

Adding another mobile to account

I can buy top-ups for my old Doro b ut cannot add it as 'another device' to my account. It tries to do some linking (whatever that is) and says there is a problem. Anyone know what it's all about?

happyhacker by • Established Contributor
  • 278 Views
  • 7 replies
  • 5 Helpful
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