Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

I have took EE number and top up still i am not able to get the services

I have took EE number and top up still i am not able to get the services [Mod edit: add title]

Resolved! Recurring Payment Not Working for PAYG Talk & Text Bundle

This is my first month on EE PAYG with recurring card payment to purchase a special £10 Talk & Text bundle for £8.10 (includes £1 discount and 10% discount as per recurring card payment). The recurring payment has not worked and the £8.10 credit is n...

Resolved! Cancel pay as you go abroad

I'm travelling abroad. I didn't cancel my pay as you go monthly sim before I left. I cannot call ee, I cannot text ee, I can't find a live chat bot, I cannot email ee. How do I cancel my sim. I can't even cancel my direct debit as my wife on ee as we...

Spare EE e-voucher available

Hi. I have an used £20 e-voucher purchased in error that I am willing to let anyone have for £15. Anyone interested?

Resolved! Swaping my accaunt to pay as you go

Hello,I am abroad and would love to swap my mobile***********to pay as you go please. Best regards Rosen [mod edit: removed personal details from the forum]

Resolved! Top

Why is I have no automated topup service or top up via text . And get direct to speak to someone when wanna topup. I'm active all time and topup every month

Resolved! Pause pay as you go

I’m off to USA for about 4 months and want to pause my pay as you go… how long can I keep my number without actually paying for a subscription?

Resolved! My PAYG data allowance disappeared today

My PAYG allowance was over 1G a week for £1 a week, this morning its reduced to 250M and I have a message from EE saying "Great news, we've changed some settings" or something. Any suggestions for sorting this out otherwise I'll be looking for a new ...

Resolved! Top up problem

My £10 bundle was due to renew today, I added £10 credit yesterday in advance of this. Instead of receiving confirmation that I had a new bundle, when I checked the app it said I had no data and only £8.20 credit. The SMSs I receive make out like I h...

Resolved! Rant

I left EE ages ago and moved to Lebara. I was on PAYG with EE which was costing just over £20 PCM. I have also since changed addresses. They've sent threats of bailiffs to my old address for a non existent bill of £68. I was paid up to date. Anyone e...