PAYG - Lost my SIM / there is still credit / Can I get another SIM w same number

[foocindy]

Hello,

I lost the SIM card (phonenumber#1) for my (spare) second phone. I checked the myEE web account there is a teeny weeny credit. I know the phone number - will EE be able to send me another SIM for the same phone number?

If that is not possible, I wonder if I get a new SIM, new phone number, will they be able to transfer my credit from phonenumber#1 to the new phone number.

Thanks

-cindy

[bristolian · Accepted solution]

Contact EE CS to report the affected SIM lost. They can issue a replacement SIM with the same number.

https://ee.co.uk/help/mobile/fix-problem/my-device-has-been-lost-or-stolen 

[Analyn2024]

Hi 

I lost my phone a long time when I was in the Philippines,.. I'm back here in London last month. And I would like to replace my simcard with the same number. Please let me know what's the steps and I will do it as soon as i have free time. Thanks. 

[Linzi_H]

Hi @Analyn2024 

Welcome to the community. 

If you contact us directly or head to your local EE store with photo ID, we can check if your Pay As You Go number is still active. If it is, then we can look at giving you a replacement SIM to keep the same number. 

Linzi 

[Alexm4231]

I've lost my EE PAYG SIM. The number is currently being used for my WhatsApp Business account and I need a replacement SIM retaining the same number.

[Chris_S]

Hi @Alexm4231 

Welcome to the EE Community.

I'm sorry to hear that you've lost your EE PAYG SIM, I can imagine it's very worrying for you.

If you give us a call, a guide can arrange to send out a replacement SIM card with the same number for you.

Alternatively, if you need a new SIM straight away, you can pop into one of our stores.

Chris S