Refused a credit card because of EE

[DM1221]

Furious with EE.

Left EE in April but they did not close my account. They continued to send me bills and reminders. On every occasion I phoned them to sort it it out. I was willing to pay anything outstanding even though nothing was apparent in my account.

Now I have been refused a credit card and on checking my credit report the only red mark is for late payments to EE.

Appalling admin  by EE and appalling confusing website but I am the one to suffer!!!!!

[Michael_D]

If the phone plan was closing, they should have been closing the watch down as well on your initial contact, and if your number moved, the phone plan should have been closed. @DM1221 

At this point, I'd recommend raising a complaint using our complaints webform, so that our dedicated team can look into this further for you.

Michael