Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Itemised bill

How can I request an itemised bill? This should be an effortless task, and I have yet to find a straightforward solution, other than SAR? Why are there no clear guidelines on the app or my account, please?

Re: Live chat

Hi I have been charged twice for this months bill

Re: Can't pay my bill keeps getting refunded

Yes

Resolved! sim

I pay for 2 sims but my husband has passed away so only need one now what do i do

Resolved! Re: Unable to Link Business Line to EE App or Online Account (Since Nov 2024)

Hi is anyone able to obtain VAT invoices ?, I have asked so many times and they just send me normal bills. Its incredibly frustrating to have to ring each month to be issued a bill and its incorrect I cant check anything, with not being able to log i...

Contract

I am wondering if anyone could help me locate my contract end date online, as I could only see the start date but not the END DATE

Resolved! Re: Broadband billing

Hi Peter can you tell me when my broadband bill is due please

Resolved! Re: Re: Need to change my bank details

I need to chnage bank details

Resolved! Re: Has anyone used pay by mobile for their Spotify account?

Can I add spotify premium to my phone bill

Moving to 25GB sim only contract but EE asking £18 for same service as £12 deal

So I'm end of contract and wanting to move to the £12 25GB sim-only 24 month contract, but when I look at my "upgrade" options, the only option for the same 25GB service costs £18. This is ridiculous, how can they ask me for £6 more a month for exact...