Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! My contract is coming to an end , i want to stop using EE

Resolved! Getting a printed bill and talking to someone

I want to print last months bill how. do I do it. And how do I talk to someone from EE I have tried continually for 45 minutes and I have had enough the system is so customer unfriendly. I have just got out of hospital and do not need this!

No signal in my area for a number of weeks. Refund?

Am I entitled to a refund?

No upgrade options. Contract ended on 4 Jan 25

I have tried to upgrade for the last few weeks but it will not give me any options when I select a handset? Says no upgrade currently available?

Hi my daughter has just been charged 2 different charges to be able to unlock he

bt broadband user discounts on ee mobile.

hi guys, so i read that bt broadband customer s are supposed to get a discount on ee i ordered a pay months sim but i have not receive this discount for being a bt broadband customer and i have had no emails or anything included with my sim to say ho...

Resolved! Change of ownership

Hello Wonder if you can please assist. My wife, Christine took out an account with EE many years ago for her mobile phone no: *********** I then purchased a mobile no: *********** which was added to Christine's account. Recently I had a problem ...

Resolved! Please I need my money back

Resolved! Trying to ring ee with a complaint, but nobody appears to be alive atee any more

Billing My complaint VOL*-********** as per David Broadband DV with unlimite

My complaint VOL013-************ as per David Broadband DV with unlimited call price was £42.99 BUT for unknown reason why EE are charging me more! [Mod edit - personal details removed, please don't share these in public]