Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

taken money

EE have taken nearly £100 out of my account for no reason all i have done is changed network providers and i was only on a PAYG pack, why have they charged me my pack as well as nearly £100

Hello please how do i change my home address

Direct debit

It’s about my direct debit it was supposed to be deducted today but I had to do it manually since the day was almost ending … need help to set it up

Billing

If it is possible to call my number as I can’t [edited] i payed for my last month but it seems like I have to pay another 29 pound which I don’t understand because I’ve already pay 30 last month and I should be paying 11 pound a month please help m...