Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Sim deal costs

I’m looking for new sim deal for three of my phones found loads online for around £5 but no where near with EE WHY is this as can’t afford the current costs , luckily my contract is ending?!

Resolved! Flexi Plan contract

Hello. I am on a flexiplan for my Samsung S25 and contract payment is on Direct Debit but how do I pay the device payment? I've looked on the EE app but can't see how to make the payment!Hope someone can help as don't want a mark on my credit score...

Wrongly charged for a UK call to Northwich as a USA number

Hi, I have been charged £12 for a 3 minute call to the USA.However, I actually called Bowyer Estates Ltd - Estate Agents - 01606 76044.It has shown on the bill as 001606 76044I have spoken with the live chat team who dont accept that it is a UK numbe...

Bills

I can’t see my April bill for my mobile

Pricing for existing customers

Hi, I have just received my new contract costs.I am being charged:£50.99/month for broadband (900 Mbps), standard charge is £38.99/month£22.00/month for TV (Entertainment) , standard charge is £20.00WHY????If a resolution cannot be found I will leave...

Upgrage more expensive

Why can I get a Google 9 pro 50% cheaper by taking a new contract than staying with EE with an upgrade??

Resolved! Move phone number

Can I move a phone number from one account to another account

Incorrect account information

Good Morning,I am posting here in case anyone from EE looks at these posts?Recently someone has created a new EE broadband and TV account but has unfortunately used my deceased father’s email address on the account, so my mother have been getting all...

Resolved! Final bill given

I’ve been given my final bill due to outstanding balance does anyone know if I pay the final bill will I be reinstated?thanks

Resolved! When do payments for my add ons finish

I currently have 3 add ons (tech add ons etc) on my account but I can't find details of how much longer I need to pay them for. Where can I find this?