Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

How to cancer my plan

Hi,I am abroad to study since September 2024 and I will be back in September in London.How can I suspend moving forward my plan and restart in September.Many thanks, Raphael

Resolved! When can I Upgrade without price increase in April

I can do an upgrade anytime for free now, but at what point can I upgrade and miss the increase from the 1st of April please? Is it from 1st March or later in the month?

I am owed £41.00

I left EE on 17th February and I am owed £41.00 I telephoned last week and told this would be put into my Account on 24th February but its still not there.. When will this go back into my bank?

Price increase during contract

I got a contact and my payment went up but the contact was for a set payment and time so how can they up payment

additional lines

Never had such a poor experience, tried adding 4 additional lines to my account on-line on the 13th of Feb.Had phone ee after receiving an email saying I need to speak to them. Advisor had to redo all my requests over the phone. Few days went passed...

Resolved! Contract

Hi. My contract ended in 2023 but still got same phone and tariff. How do I go about an upgrade and new contract please?

Resolved! Charged twice for Broadband by EE And BT

HiChecking my bank statement I realised I have been charged for my broadband twice by EE and BT since August 2022!The operator on the phone was very helpful and sorted out a refund for me. However she said they can only go back and check from July 20...

Resolved! Data deal ending

My data deal ends on 25th April, can I just leave it running at the same price after that date or do I have to choose a new deal? Thanks in advance.

Resolved! Plan.com

Just had a call from someone claiming to be from Plan.com. They claimed to be working in partnership with EE and were offering to give me an upgrade. I was suspicious as they didn't have much of my information to hand. The number they used to call...

Resolved! end of contract - if I start a new plan does the physical sim get posted...

My contract is up. I want to stay with EE but I'm being frustrated by not being able to find a way to speak to their customer service and I'm not in the UK to visit a store. I went through the new plan process online and discovered that they will sen...