Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Upgrade - credit checked?

Hi all - I have been an EE customer for 20 years or so with 4 phones (family) , an Ipad and watch on account - prob around £320 per month all in. Have never missed a paymentMy business I own had a rough time the other year post Covid and it left my c...

My phone

So I rang we this morning to blocked a different device on my account as the person who had it is failing to pay the bill and won’t give the phone back. but I have hoy off the phone to them and I think they have blocked my phone and not the other one...

Bill issues

I recently moved abroad and arranged for 2 phone and contracts to be paid in full, this was discussed with EE multiple timesit appears that they have taken some payment but I still have a monthly DD on my account when I specifically requested for it ...

Package had to be re ordered and I lost my offer of Apple TV free for 6 months

I switched from BT to EE as so many others here and for whatever reason the first order didn't go through properly and the customer service agent had to re order everything. This meant sending back perfectly good equipment to have the exact same equi...

No Internet

Our Internet if off not sure why

Disgraceful Upgrade Tactics

You seriously know what you’re doing EE when attempting to rip customers off. Trying to upgrade via your website and the prices fluctuate instantly - I can upgrade for free and then I can’t?!? Lands me on the most expensive iPhone, I have to change t...

i nedd to print off my last statement

i cant find away to download my last bill and print it off

deactivated account

I am having trouble getting my sim to be active again. When i log into the EE app i have a warning my account has been deactivated and that i should pay the bill, yet when i check that there is no bill. What do i have to do to reactivate my sim?thank...

Resolved! To much for there brain capacity that coming from a div

Good luck mate I had a £55 contract and £8 in one I lost my £55 phone so got upgrade next day dpd delivered my phone asking for a pin I knew nothing about so I ring ee for them to tell me they sent the pin to my lost phone and just as you think they...

canceling acount for disabled father

Hi, my mother died and my dad had a catastrophic stroke. I need to cancel the phone contracts on their account. The bereavement form doesn't do the job because my dad is still alive.I could use some suggestions - thanks very much