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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59294 Views
  • 69 replies
  • 14 Helpful

Resolved! Cancelling my contract due to

Dear EE Customer Care,   I hope this message finds you well.   I am writing to request the early termination of my EE mobile contract, as I will be permanently relocating outside the United Kingdom in four months’ time.   My account details are as fo...

Resolved! Transferred in error by EE without PAC code given.

I asked for a friends and family SIM to transfer a second phone number to EE. The SIM arrived and I got a PAC number from Three but did NOT give it to EE due to a change of plan. All should have continued as before.The SIM remained in an unopened env...

bibbster by • Visitor
  • 483 Views
  • 1 replies
  • 2 Helpful

Yes and it’s so confusing and misleading , never works and the custermur service is a joke…my phone only ever works when I complain, or pay the bill…it’s the same at home..ee don’t give a hoot, this time I will go via third party to complain

Resolved! Customer service

Hi all I have been trying for 2 days to get in touch with ee about a upgrade or to leave ,go through all the push this number this and that and end up with will get someone to get in touch with you or hang on the line message, know one has got back t...

Zx12r by • Investigator
  • 525 Views
  • 5 replies
  • 3 Helpful

DON

Be Vodofone 500  pay £30    ee pay £29.99      150   a man came with the company   he  said that we are creating a new line  He said it would be the same speed  After the end of the contract I advice  you to leave this company on the very first day I...

Resolved! Insurance claim

Hello there, Due to my SPen in s23 ultra snapping and top half lodged in phone, EE have accepted a Claim and said the phone is not repairable so will issue a refurbished one (It is repairable just need long tweezers to remove the SPen then replace it...

AAccers by • Investigator
  • 592 Views
  • 6 replies
  • 3 Helpful

Resolved! Final bill & refund

HelloSo I left EE and started my new broadband service with sky on Tuesday 5th August.My last bill was on the 24 July which covers 24 Jul - 23 Aug for £47, and has left my bank account this week.So can I expect a refund and a closing account bill? Wh...

wy2k by • Valued Contributor
  • 643 Views
  • 8 replies
  • 0 Helpful

Resolved! Cant afford monthly payyment

Hi all im struggling to pay my bill each month and have asked them  to reduce but they have said they cant do anything and cant help me! Is there any other suggestions from anyone that would help me? 

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