Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 16095 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 26160 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 53874 Views
  • 55 replies
  • 13 Helpful

Resolved! Good will gesture

Hi I had an emergency as phone stuck wouldn’t open so popped to EE store got phone when I had it a day was not what was told sent email spoke to a lady she said they would pay for half of the cost under the fullcircumstances which I was and I am happ...

madeline50 by Established Contributor
  • 538 Views
  • 7 replies
  • 2 Helpful

Resolved! Upgrade..showing 1 month contract

My daughters phone is coming to an end of contract. Contract has been for 2 years so not seen the new plans before and showing as a 1 month contract for her? Can some explain what this means, sorry if sounding a bit daft. And need help on which plan ...

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sjjo80 by Contributor
  • 1823 Views
  • 5 replies
  • 2 Helpful

Resolved! Card blocked

I had an issue with a payment going missing when I went to pay my bill last April and because of this I thought my bank had blocked EE from taking payments from my card but I spoke to them and they told me I need to contact EE and they can unblock my...

Resolved! Bill

Hey there i need my billing history and pdf for my visa last 6 month bill history anyone can help me ? 

2212863 by Visitor
  • 447 Views
  • 3 replies
  • 4 Helpful

Resolved! Sim only Mobile Contract Query

I have a sim only mobile contract with EE. I am the account holder. I also have 3 other numbers/sims on the account for my  family. Are the additional sims subject to my 2 year contract or is it just me as the main holder? In other words, are my fami...

ASW6 by Visitor
  • 329 Views
  • 1 replies
  • 3 Helpful