Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Can you take out my monthly credito from my bank account

Bill credit

There is no facility on the upgrade payment page to pay off my remaining contract using my EE account credit. The only option to settle my contract is to pay using my bank card or Google Pay but I want to use the credit on my account instead, which i...

Resolved! Changing payment date

Hi I’m with Bt and I was told that they have merged with ee. Bt have now put me with EE and I’ve noticed that my usual direct debit payment date has changed from the 14th. With EE the bill will be generated on 15th and come out on the 23rd-24th. I wa...

Resolved! Billed Twice

Hi, just checked I have been billed twice for my EE device and now EE want me to pay my phone bill too.. The app isnt working, the website barely, have requested a call back, and also I cant find a way to claim the free galaxy ear buds. Has anyone a...

Resolved! Upgrade cost different to advertisement

I’m due an upgrade and on the upgrade tab the deal of iphone 16 with unlimited data came up for £34.07 (was £54.07) i’ve added this deal to my basket and it is coming up at £60.07. The phone or the sim contract neither is £34.07. I’ve followed my bas...

Resolved! Can’t get through

Is anyone else having trouble getting hold of an actual advisor? I’ve been stuck in hold for 45 mins with awful Christmas music not one real person yet!

Resolved! Separate contracts

I have currently two mobile numbers on my account, myself and my daughter. i want to now separate the two numbers so we both have separate contracts and monthly payments. my contract has expired and my daughters expires in March 2025. she is over 18...

Resolved! Trade in discount

Hi, I have a question regarding the current deal with google pixel 9pro and the trade in discount, if i trade in my iPhone 11 Pro it says I get a discount of £18 per month for the length of the 24 month contract, is this a deal that is currently on, ...

Resolved! When I’m a due an upgrade please

Resolved! Sim only deal 24month.. can i upgrade to a new phone for free?

I currently have a phone deal that is expiring in January with EEI want a sim only deal with EE. but the only ones are 24 month.. can i upgrade in this 24month period to a new phone with EE for freeI don't think my current phone will last another 2 d...