Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Prices

I’m spending approx £70 a month on mobile and broadband. OS there a way of reducing this bill?

Resolved! get a bill statement as a non-ee member anymore

Hi,Does anyone know how I can obtain a copy of my final bill with EE?As soon as my contract ended and switched to PAYG with them, my online account with EE was also deactivated and I couldn't have access anymore.I left EE after a month of being PAYG ...

Can't upgrade due to login loop...

So...I'm due an upgrade (since august but this problem persists), I login to the EE website, I click the upgrade button to begin, I'm then met with the message "Unfortunately, we couldn't log you in, but you can still buy or upgrade - just choose wha...

Resolved! VAT Bills

My account is closed - so I don't believe I can download my VAT recipets anymore, I'm aborad and so have no way to call EE Mobile. How can I contact someone to send me a copy of my VAT bills for 2025. Thanks

Resolved! How do I cancel an old Orange Internet Everywhere contract that is now on EE?

I am currently living abroad and am paying £19.50 a month for the above service that I no longer have access to on my new laptop. I also received a new Sim card 2 years ago but have been unable to activate it as it requires a code to be sent to the o...

Resolved! How to find out how much is it to buy out ur contract

Cancelled contract within 14 days last month, 48 quid taken from my 100 refund

So last month I attempted to start a contract and cancelled and returned within 14 days because your service has been beyond appalling throughout this entire experience between operators giving me constant misinformation or at worst withholding infor...

Unable to Read my Bill

Since changing from BT I am unable to read my bill on any browser or EE app. I have called twice and both said to raise a ticket. I get the Billing page but it just hangs. Called today and tried to link under advice from assistant but no luck. Would...

Resolved! 4 days ago I renewed my contract SIM only. But it's not showing on my app.

Resolved! End of contract

Myself and my husband have a 24month contract for our mobiles. Our contract ends on the 2nd July 2025, we are looking to leave ee , what is the procedure I need to take .