Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! I need to chat with an agent

I need to chat with an agent regarding my broadband and mobile. I canceled my broadband but am still getting billed and I changed my mobile to pay as you go but I am getting a large bill now. I cannot call EE as I am not in the UK and my mobile doesn...

Resolved! Flex pay 36 month 😥

Please bear with me here I upgraded my iPhone XS Max in 2023 like I usually do every two years. I was under the impression that come 2025 I would be able to upgrade but even though my air time contact runs out next year my flex pay contract runs out ...

Resolved! Downgrading

Hi My contract is over, it has been since the middle of the year, I want to keep the same phone and number and pay a cheaper bill as the current deal doesn't justify my usage, I can't seem to find an easy way to do this online, and the website is ve...

my bills and payments wont load and i was overcharged

my bills and payments wont load ive tried on 3 different devices, i have tried going on private browsing, clearing the cache, have read through the community and i cant see a reason to fix this. I just want to see a breakdown of the charges to know w...

Resolved! Contract problem

I bought a new mobile yesterday and inserted my existing SIM. Why has my SIM only contract price more than doubled?

Terrible communication for upgrade

Hello,I took a phone contract on 12/09/23. I want to upgrade for a new device but I have to pay an early upgrade fee which is totally acceptable! Here’s the plot twist. On my EEapp and on my EE account accessed from laptops desktops and tablets there...

Resolved! Lost phone

I have just moved from BT to EE. And BT are charging me £39

Resume contract asap

Is there any way I can get ma contract resumed the now ?? I have jus paid my bill

Disappointing upgrade experience

I’ve had a really frustrating experience with EE over the last few days. I’m coming to the end of a SIM only contract and was looking to renew and probably get a new phone at the same time. The deal I was offered from EE wasn’t as competitive as one ...