Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Bill statement

Hello,I need help with my EE statement bill statement. I am struggling to find it on my EE page.

Resolved! I payd 35% off my bill and still you want charge full amount?

Resolved! Cut off mid call

In the middle of a call re no access to my account after re-contracting from BT I was cut off whilst being transferred to technical support (for the umpteenth time, over 15 hours on the phone in the week that my service has been active!) I can now no...

Resolved! I have payment plan question

I am on payment plan and i have contract ending next month. Do i keep paying until payment plan ends or it will be cancelled?

Smart watch

Hi, how do I cancel a smart watch at end of contract?

About my EET

Freeserve Users

This is really just idle curiosity rather than anything else.I have been with 'EE' for my whole online time, starting from Freeserve dial-up, through the various Oranges, Wanadoos, T-Mobiles, etc., and so my username still has 'freeserve' in it. I d...

Trying to see my bill ??

Resolved! unable to see upgrade options online via app or website

I want to see what what my Upgrade options are online, but all I get is a technical error and unable to show upgrade options or just a blank screen.I have tried updating the app, logged in on multiple devices, cleared cache and text UP to 150 I can ...

Resolved! Upgrading and credit checks

HiIm due to upgrade at the end of Dec. I was hoping to upgrade early and pay the upfront fee. Just wondered if EE complete an external credit check when existing customers upgrade to one of the new plans? Im currently applying for mortgages and I don...