Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Contract

I can't find out when my phone contract runs out. EE just run me circles to upgrade etc. It's a simple enough request. Any ideas please

Changing account owner

I’m trying to change the ownership of an account, but I’ve hit a dead end.The previous account holder left the business, and I need to gain access. I can log into our business account online, but I can’t update any details without speaking to someone...

Resolved! How to change my phone?

Hi I upgrade my EE around 5 days ago but I want to cheng my phone if possible please

Resolved! EE changed the wrong plan

So I got a new plan and tablet upgrade but they charged the wrong plan now my partner only has data on her phone no calls or texts. She has appointments with a few different doctors tomorrow but our 13 year old spinal surgery going ahead in two weeks...

Resolved! I still have 12 months to pay on my phone cantract

I took out a Flex Pay contract, everything was explained to me at the time, other than, I never enquired what would happen, when my 2 year plan contract came to an end. I still have 12 months to pay on my phone cantract.

Resolved! Call logs

Is there anyway I can see my call log for the past 3 months?

Resolved! payment for billing

i need heelp to pay for my bill so pls help if yous can

I require a VAT Invoice

Resolved! App down

It’s annoying can’t pay my bill as app is still down

Resolved! Good will gesture

Hi I had an emergency as phone stuck wouldn’t open so popped to EE store got phone when I had it a day was not what was told sent email spoke to a lady she said they would pay for half of the cost under the fullcircumstances which I was and I am happ...