Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 16095 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 26160 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 53874 Views
  • 55 replies
  • 13 Helpful

Resolved! Sim

Hi can I ask is my sim a roll over monthly sim that u can cancel anytime?

Resolved! Upgrading sim only

Hi, I’m currently on a sim only contract. Looking at changing it to sim + phone contract. If I was to upgrade now would I be charged for the contract on my normal date or would I be charged when I receive the device?

Bills

I can see my mobile bill but not my broadband bill not even where I can the broadband icon  please help

Resolved! Overdue payment already paid but still saying I owe?

Hi! Apparently I owe a £16.55  flex bill. I’ve spent all day trying to pay the ‘overdue payment’ and have paid EE £83.70 in the process today. However it’s still saying that my payment is overdue however it’s not and you’ve taken more than what my bi...

Resolved! joint account

I have two sim cards on one account and would now like to have separate accounts is this possible 

cher770 by Visitor
  • 387 Views
  • 2 replies
  • 5 Helpful

Resolved! Bill

I’ve been trying to pay my Bill for a week now and it isn’t loading for me to do so. I’ve tried and tried. Has anyone else had this issue? 

BeeHol23 by Visitor
  • 282 Views
  • 2 replies
  • 4 Helpful