Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Cancelling phone contract

How do I cancel my mobile phone contract. I have tried ringing, get automated messages, my phone that is connected to the number is just basic and has no internet, nothing is never simple, it’s so frustrating

Resolved! Linked but not recieving £20 discount -ee one

Hi I recently upgraded my mobile to the Samsung s25 ultra. I also have ee broadband but I am not recieving £20 discount ee one. My accounts are linked. Can anyone help?

Resolved! Re: I need to access old bills from over 12 months ago. How can I do this?

I need to access my old bills

Resolved! Hi how i can get information which exactly charges have been added to my bil?

Resolved! New mobile contract £50 deposit charge

Hi I have just took out a new contract with ee the phone had no upfront fee and monthly contract fee is £33 the contract is only 3 days in and my first bill is saying £83 I'm about to be charged £50 deposit for services there was no mention of this w...

Resolved! contract

How can I see my full contract, with dates, prices and rules

Resolved! Free numbers

Are 0334 number included in my minutes

Resolved! leaving EE

Hi theremy contract with EE has ended (since early April) so I decided to transfer my number to a different provider using the PAC. My only worry is what happens to my "relationship" with EE. will it be canceled automatically since the number is no l...

Resolved! Unable to see my bills online

When I log-in my EE account, I am unable to see my bills and contract details. Also, when I log-in, I see a notice popping out saying my account is cancelled. I have been signing up for a unlimited mobile data plus broadband package for a couple of m...

Resolved! Re: Account - where is it?

Where is my bill