Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! App wont accept details

Hi, I can't seem to access my account via the app. It states there is account recognised from the account number but when I go to add details to set up the account number isn't recognised.Is the billing account number different? Also can't find landl...

Direct debit

Direct debit was taken last month but not this month.I have checked my bank and it says its set up.Had a text to say I need to pay.Why is this?

Resolved! checking my bill

can i get the detailed list of my calls ?

Resolved! Can I request a duplicate/copy of my newly phone contract?

Hi all, Is there a way to request a new copy of invoice for a phone bought in september 2021 from EE ? I'm asking because i don't have the original paper and i need it to prove that phone is still under 24 months warranty. In uk the phone is shown ...

not getting what is advertised

I bought EE unlimited sim plan , which provides Apple Watch unlimited data shown in advertisement . Now EE customer care says we can't provide you the watch connection as your credit history does not allow . Why would they provided me the sim in firs...

Resolved! Early upgrade

I have 22 days left of my contract, my latest bill is due to go out tomorrow. If I upgrade now, will I be paying for both my current and new contract, or will they balance themselves out/ get a refund for my current (assuming it’ll still go out tomor...

Can't pay my bill keeps getting refunded

I have tried to pay my bill at least 7 times each time keeps getting refunded back into my account. Receive a message saying sorry this payment didn't go through I need urgent help as my deadline for my bill is after tomorrow its a bit of a coinciden...

Resolved! Something gone wrong

When I log in to check my bill the page keeps coming up with (sorry somethings gone wrong) and I have to contact support. I have had nothing but problems since the switch from BT to EE even getting in contact with EE I have reported this issue 3 time...

Prices

I’m spending approx £70 a month on mobile and broadband. OS there a way of reducing this bill?

Resolved! get a bill statement as a non-ee member anymore

Hi,Does anyone know how I can obtain a copy of my final bill with EE?As soon as my contract ended and switched to PAYG with them, my online account with EE was also deactivated and I couldn't have access anymore.I left EE after a month of being PAYG ...