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Cant see my bills

Saylean
Visitor

What a terrible services all around. First of all, whoever built this form has misconfigured the auto fill for the subject/title area making it ridiculously difficult to write the title. Secondly, and the reason I'm here, I can't see my bills online. My bill has gone up by £5 a month for reasons I can't establish as I can't see the bill. I am so frustrated with EE. , Once the contract is over I'm off and never coming back, and I'm telling anyone and everyone how awful EE is (apparently been taken over by BT, so it makes sense). The audacity of charging so much for a bottom-of-the-barrel service and an even worse customer experience. No doubt the employees hate working here too, so this isn't directed at the customer service's or account's people. I bet they get minimum wage and no bonuses, or if they get a bonus, it will be something like "A donation has been made in your name to the Royal Society for the Provention of Cruelty to Mobile Mast". Anyway, the absolute audacity of this company.  Where are my Bills, Summer?

3 REPLIES 3
Katie_B
EE Community Support Team

Hello @Saylean

Thanks for coming to the community. 

I will pass your feedback on in regards to the subject/title area.

What happens when you try to gain access to your EE bill online?

I would love to see if I can help. 

Speak soon, 

Katie

Chris_B
EE Community Star
EE Community Star

@Saylean   It’s funny how so many others don’t have this issue with using the forum.     BT acquired EE back in 2016 just to give you this information.  
   No doubt the staff hate working for EE/BT.   Can you name your sauce ? because your opinion isn’t fact.  
Your bills are available via your online account or via the EE app.    Via the app you just need to click 

IMG_0389.png

 and this is on the first page that opens up.   Or you can click Manage then click 

IMG_0390.png

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Hi Chris I wish I was able to see my bills I spoke to someone again and it is a known issue but they can’t tell me when it will be fixed. That’s my only flaw with EE. Love the fact I now get signal rather than being with o2 or sky.