Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Email changed

Hi,I've changed my email/login but communication still goes through my initial email.Can you tell me where/how i can redirect communications to the changed email address.Many thanks,

Resolved! New phone

Help! Royal Mail haven’t delivered my trade in phone 🙁

I upgraded and part of the deal was to trade in my old phone. Used all the packaging and labels that were sent to me and handed it over at the post office on 19/01/24 to get my proof of postage. 6 days later and it still hasn’t been delivered . Not ...

Closed account

How can i solve this problem. Its been 2 weeks i change my pay as you go to contract. From than its look like this.

Ridiculous pricing for upgrade

I’ve just been told that upgrading to the cheapest iPhone 16 handset with 25gb of data will be £68 per month for 24 months. That’s £1682, of which includes the phone which is available to buy through EE for £800 . That leaves £882 for the airtime pl...

Contacting ee

Hi I had an account with ee but for some reason it's been closed with a bill of over £3000 is there a way I can contact them without calling them as I have heating problems?

Billing statement in PDF file

I would appreciate if anyone can advise where to find out in my Broadband account the PDF files of my monthly Billing statements ?

Email address needs to be deleted

My husband has recently passed away, so I phoned EE to cancel his phone number. I have been using the old email address which I wish to retain for the new account however I can’t make a new account although I have got an account number from EE to be ...

I’m overcharged

Hello , I noticed my recent bill is three times more expensive than I should pay. I call to Ee customer service to complain and they told me there is/was an error with roaming. I was informed also that my case needs to have a special investigation be...

Cancelling a sim only upgrade

My now previous plan was coming to an end so I decided to upgrade early to a sim only deal. After upgrading I realised that, yes, my new contract is cheaper than the previous one and I’m actually getting more data per month but I’m no longer getting ...