Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Billing

Trying to view my bill and it isn't showing on ee it keeps coming up with error. Higher than expected amount this month and want to know what's happening

Resolved! Contract Ended 10th May - do I need to end for my new sim only contract??

Awaiting new sim through post for 24 month contract - will this deactivate my current number?? I do not wish to pay 2 separate accounts - thanks in advance.

Resolved! Paying in instalments

My phone bill is very high , I phoned to Africa and didn’t know about the charges until the bill came .I cannot pay the bill at once ,is it possible that I pay it in instalments

Resolved! Please stop sending me paper bills

Stop sending me paper bills

Resolved! Phone suspended

My phone has been suspended I've paid bill still not reconnected I have turn my phone on and off...

Resolved! Why will EE not provide VAT invoices to individuals who are vat registered

Resolved! Need to change direct debit date

Resolved! Why cant i get into ma account

Resolved! Bill

I would like to find out what extra I pay for and I want cancelled why I’m owing so much last 2 months

Resolved! Re: EE Upgrades: All you need to know

If I decided to cancel my upgrade within the 14 day period as I wanted another version of a phone instead, would my original upgrade still be available to me?