Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

not getting what is advertised

I bought EE unlimited sim plan , which provides Apple Watch unlimited data shown in advertisement . Now EE customer care says we can't provide you the watch connection as your credit history does not allow . Why would they provided me the sim in firs...

Resolved! Early upgrade

I have 22 days left of my contract, my latest bill is due to go out tomorrow. If I upgrade now, will I be paying for both my current and new contract, or will they balance themselves out/ get a refund for my current (assuming it’ll still go out tomor...

Can't pay my bill keeps getting refunded

I have tried to pay my bill at least 7 times each time keeps getting refunded back into my account. Receive a message saying sorry this payment didn't go through I need urgent help as my deadline for my bill is after tomorrow its a bit of a coinciden...

Resolved! Something gone wrong

When I log in to check my bill the page keeps coming up with (sorry somethings gone wrong) and I have to contact support. I have had nothing but problems since the switch from BT to EE even getting in contact with EE I have reported this issue 3 time...

Prices

I’m spending approx £70 a month on mobile and broadband. OS there a way of reducing this bill?

Resolved! get a bill statement as a non-ee member anymore

Hi,Does anyone know how I can obtain a copy of my final bill with EE?As soon as my contract ended and switched to PAYG with them, my online account with EE was also deactivated and I couldn't have access anymore.I left EE after a month of being PAYG ...

Can't upgrade due to login loop...

So...I'm due an upgrade (since august but this problem persists), I login to the EE website, I click the upgrade button to begin, I'm then met with the message "Unfortunately, we couldn't log you in, but you can still buy or upgrade - just choose wha...

Resolved! VAT Bills

My account is closed - so I don't believe I can download my VAT recipets anymore, I'm aborad and so have no way to call EE Mobile. How can I contact someone to send me a copy of my VAT bills for 2025. Thanks

Resolved! How do I cancel an old Orange Internet Everywhere contract that is now on EE?

I am currently living abroad and am paying £19.50 a month for the above service that I no longer have access to on my new laptop. I also received a new Sim card 2 years ago but have been unable to activate it as it requires a code to be sent to the o...

Contracts & Billing

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