Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

CHARGED TWICE.

been charged 3 times for pay monthly in one day when i’ve should’ve only been charged once which is £15. EE has taken £45 from my account without my knowledge. it’s a good thing i’ve checked my bank statement, i had to check my previous monthly state...

Regarding my mobile bill

hey, I’m an old customer in ee, so when my contract ends all the data in the app got deleted I don’t know why. The think is I purchased an Iphone 13 pro max before, the screen got broken down and apple store people asking for invoice of the mobile pu...

Resolved! I want my phone bills from August

I want my phone bills from August

Billing ovedue

For some reason you have informed me my billing is overdue and payment not accepted. This is unconventional as there should be no issue with our account settlement. Please confirm as your app is also not operational - allegedly due to vital updates?

Upgrade

I have been offered an upgrade on mine and my husband’s contract with reduced monthly cost when it goes up in April will it revert to full price plus increase or offer price plus increase?

Old bill on credit file

Hi guys just wondering if anyone could help me, I’ve recently found an old EE bill from 5 years ago on my credit file I want to pay. I can only see the last 4 digits of the account number and after phoning EE they cannot locate the bill using my addr...

Resolved! Change billing address

Resolved! Contract termination

Hi, how much does it cost to terminate a 2year contract with ee.? Iv had this phone for 15month £95 a month.

Online chat

Where is the Online chat Service..we need that on please!!...

Resolved! Am I able to remove a number from account without phoning?

I'm looking to remove a number from my account without having to phone EE, the contracts end was December.I've done this before but I cant remember if it was through live chat or other means. Live chat doesn't ever seem to be coming up as an option a...