Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Mobile Bill not on my Account

Hi all,I have broadband and 2 mobile lines.Recently, I'm not sure when, but I am no longer able to see my mobile phone bills on the app or via the website. Only my broadband bills show.I used to have 2 accounts, but was contacted by support last year...

Paying bill

I am trying to pay my bill and the app and website are not working for 3 days. Try to use chat function and it freezes. how can I pay my bill?

Resolved! Moved from BT to EE

Hi, Have just moved from BT to EE (had to due to contract with BT ending). Do I cancel my direct debit with BT or do EE just take it over? Thanks,

We've brought forward £50.00

I am a new EE customer with a SIM-only plan. When I received my first bill, instead of £21, I had to pay £71—it says We brought forward £50.00. I am a new customer and have never been an EE customer before. Could you explain to me why I have been cha...

Resolved! Picture message charge from nowhere

I've been with EE for about 15'years. Send about 200 text messages a week. All in contract.2 months ago I got charged for 2 picture messages for very first time. Nothing last monthThis month I was charged for 3 picture messages. I never send photos o...

Resolved! Call cap

I am in Thailand and unable to call England due to spending cap need this removed please

Why is my bill so high?

Hi

Cannot access broadband bill

I have recently switched over to EE broadband. I already have an ee mobile account. I have been trying to link the broadband to my account but it will not work. I have received emails saying “check out your bill by logging into to your online acco...

Adding new phone with discount

Looking to add another phone into account. Will the friends & family discount apply to the plan automatically and can I bring the persons phone number (already EE) and use it on new phone if so how do I do that?

A one off payment

Hi i was wondering if anyone could help me, i took out a new contract with EE last week and had to phone to give more information which i did do, the lady told me i would have to pay a £50 deposit for the phone but said if i didn't want international...