Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Why is it so hard to cancel your contract?

My 24month contract is ending in September. I never wanted this particular contract as I was trying to purchase one on the website but every time I went to the basket it didn’t work so picked one over the phone but didn’t realise it would double in p...

Changing phone tariff.

Is there a way of changing the tariff I’m on, because with O2 you could it within the app. It’s just I don’t do much streaming. So I need to reduce my phone costs slightly.

Resolved! Re: iv been getting calls saying ee wants to change my sim only to 5g is this real

I’ve just received on of those calls and it’s definitely a scam. The number I was called from was 020 8044 8198. Block it immediately and do not give them any details. When I asked her some questions, she said “you’re wasting my time”. Other than a d...

Resolved! I urgently need to contact EE via email. Please help.

After countless hours on the phone including 6 hours yesterday, trying to sort a miss sold contract, and activate my new Sim, I was cut off. I can’t make phone calls. I have had no further contact from EE.. I have emailed 3 people at EE including t...

Resolved! VAT receipt for Personal Accounts

Why do EE not show the VAT breakdown on their personal accounts? I charge some of my bills to my business and need a VAT receipt to do that. Why is EE exempt from showing their VAT details on their bills.... I wish I could do the same?

Resolved! Upgrade Sim Plan

Hi I joined EE nearly 5 weeks ago ive made two payments when i joined i select EE No Frills 5GB £23 and i was wondering if i could change from that to a different plan as i was still with my old network provider until recently.

Resolved! End of sim contract and wanting to change plan

My sim contract has ended and I wanted to change to a different plan as I do not need 125gb of data. How can I do this and keep my number.

Resolved! Both my phones have been cut off

Both my phones have been cut off but my bill isn't due till the 10 of August

Resolved! Leave contract early charge

Hello,my contract ends on the 15th August and I have found a deal with another contract provider so I plan to switch to them when my contract ends. I’ve had a look to see how much It would cost to leave EE now and it’s £22. Is this £22 the final pric...

Help! How am I expected to keep up with these price hikes every few weeks. Im o

Hi EE whoever. I am trying to pay the extremely high bills from you each month. Im on benefits. Has Donald Trump put a tarrif on my phone bill I wasn't told about. I have been with EE for years now. Im not staying. When the year is up and Im due to...