Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Re: Close account

I can't find any way to close my account from abroad . I have been trying to contact EE on the website but can't . I have now instructed my bank to stop payments .I would prefer to be able to cancel the account properly .I no longer live in the UK

Unable to view or download invoices

When logging into a business account, I can see that there is a bill there to view but once I click on it (or click on manage account to menu option to view all bills) the webpage just goes blank (with the exception of menu options).Any ideas? This i...

Resolved! Bill

How do you view your bill

Robbing my money

I was on a payment plan because I was struggling and I called them on September which was when my contract finished. I was told I will go back to my contract on October and then middle of October came which will I was on my payment plan. Then they sa...

Resolved! EE charges even though contract is with Plusnet?

A friend has her mobile phone contract with Plusnet which uses the EE network. She's never spoken to EE or bought anything from them but today she received this text:Hi from EE,Your EE mobile account remains overdue, and you need to pay £10.00.To mak...

Resolved! EE sim only - can I keep using this after plan ended?

Hi,I have a SIM only plan and the 2 year plan expired a while ago. I'm paying the same amount and continue using my current phone but may consider buying a new one in the future.Is there any need for me to change my existing SIM only plan even after...

Upfront

Why when I am looking to upgrade there is silly upfront costs? Like the Pixel Fold it's asking for £650.00

Pay my bill

EE ever respond to complaints…

Ok, migrated across from BT. over 2 months ago, negotiated a price. A couple of weeks pass, transpires they’ve ordered my new broadband contract to my old address from over 17 years. I have to reorder and get told I won’t have to negotiate the price...

Credit

EE is giving me credit for a deal that was offered and not fulfilled. Said it would go into the account how long does this take?