Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Microsoft App Charges - MFST

I have had 7 charges of £27.99 made to my mobile phone account to the Microsoft App Store. I have contacted Microsoft and they have no record of any charges made to my Microsoft account. We have not made these purchases. Could anyone help with the ne...

Doubts about insurance for my devices

I took out an 11 month plan with EE along with my phone contract... and paid for EE FULLCOVER AND DAMAGE insurance. My question is the insurance and for both devices the only one of them in specific...? because I don't know what device the insurance ...

Lack of payment methods to settle final bill amount from EE

Hi,I have had to leave the UK for good and wanted to settle my final bill. I have been trying to make the payment online and have been revieing articles on the EE website for guidance. Based on the information available and after following the steps ...

Services are restricted and cannot even ring EE?

I upgraded my phone early and it is due to arrive today, I tried to make a call out this morning and got hit with a "As you have reached your credit limit your services have been restricted" yet my bills are fully up to date to the point where my new...

400 hours in to 72 hour call back.

So I added a product to my contract, returned the item 1 week later. 3 days after return I had been informed by EE they had received my parcel. I call them to ask about adding another product and was told "72 hours to process the return then you can ...

Scammed byEE

EE have put me on a 24 month plan without my permission I live in the Philippines 6 months of the year so why would I sign up for a plan

Spend cap

How do I change my spend cap I’m in USA and can’t use my phone

Resolved! Bill payer

Unfortunately, although I am the the bill payer and main account holder I cannot get access to the other lines linked to my account or make updates. How can I relink my number as bill payer?

Resolved! EE contract

I’ve contact EE on 5/12/2023 to end my contract why haven’t I received an email confirmation regarding this and they took the full payment out it my account?

Data Plan

HiCan anyone tell me if I can change my Data Allowance. I was talked into increasing my allowance by one of the assistants in my local ee shop, when she promised it wouldn’t cost me anymore per month, in fact it was a ‘special offer’ which would wo...