Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Account has been wrongly cancelled

I added my son to my account was told to collect SIM in my local store on a certain date, went in no SIM had been delivered (this was a Friday) was advised to come back on the Tuesday. Returned on the Tuesday no SIM arrived but the sale assistant cou...

Resolved! Itemised bill

Hi I would like to find out how I go about getting an itemised bill please?

Resolved! Mobile bill

Hi how can pay the bill please

Resolved! Billing

Hi I would like to change the date of my direct debit I've tried doing this online but for some reason it won't let me just got my new device today.

Resolved! Complaint

Hellodo you have email for complaints as EE has been driving me mad by taking large sums £699 - £900 from my bank account using the direct debit details. I'm a pensioner and dont understand why I keep having to raise indemnity to get money back. It's...

Financing - receipt

Historically, I've expensed my phone and usage to my work. This requires me to upload a copy of the payment receipt to my work's expense system. Since renewing with EE recently, instead of it being "one package", the phone is on a finance package and...

Resolved! FINAL Bil l leave EE tomorrow so when do I get my final bill.

I leave EE tomorrow so when do I get my final bill.

Resolved! Extended time to pay bill

Resolved! Change my data plan

Hi. I upgraded and ordered a phone for my daughter but I now want to change the plan I chose to a cheaper one. The phone arrives tomorrow can I change the sim plan withiut having to return the phone. ?

Resolved! Help

I am desperately trying to pay my bill. I have been disconnected because it hasn’t been paid. I have tried to pay by phone and online and it says it exceeds the amount so I keep trying and there is nothing I can do. I can’t seem to call because I hav...