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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 14992 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25290 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 51449 Views
  • 55 replies
  • 13 Helpful

Resolved! App not working

Hi I’m trying to organise a new new phone and contract today. I get as far as agreeing to terms and conditions and it keeps saying to try again (see pic). I’ve tried logging in and out, turning WiFi off, resetting the app. It won’t let me connect to ...

Gb2411 by • Visitor
  • 285 Views
  • 2 replies
  • 4 Helpful

Resolved! Moving abroad

HI! I have just moved to Dubai, my 24-month contract has ended so now I am on a monthly rolling plan for £35 which I really don't need now that I have a UAE sim. However, I would like to keep my EE number so that I have access to this number when I a...

Denvee by • Investigator
  • 419 Views
  • 1 replies
  • 2 Helpful

Resolved! 150£ Deposit

I ordered a full works SIM card online. They wouldn't give me the SIM card unless I paid a 150£ deposit and she told me that I would get the money back in 3-6 months. Has anyone else dealt with this? Is this true or do I have to call back to customer...

ArshiaK by • Visitor
  • 282 Views
  • 1 replies
  • 2 Helpful

Awful service cannot cancel

Can someone help me, I can't get in touch via the phone, via the chat I never connect with anyone no matter how long I wait, they must know I want to cancel and refuse to connect me.My 2 years with EE are coming to an end and for the extortionate pri...

Cannot view bills

I am trying to view bills but every time I click on either 'View my bill' in the Latest Bill box or click 'Bills and Payments' on the top ribbon, it takes me to a blank page. This has been the case for a week now 

SteveG8 by • Explorer
  • 422 Views
  • 3 replies
  • 2 Helpful
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