Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

First month billing error

Just checked and EE are due to take my first months payment on 5th. However the first month was supposed to be credited and therefore I should have nothing to pay until the following month. Is there anyway of resolving this without having to call the...

Resolved! Cancelled phone contract

Hi,I recently cancelled one of my phone contracts early with EE. The contract was linked to a Flex Plan agreement. Unfortunately, the operator never mentioned that if you cancel the mobile contract, the Flex plan will also need paying.I've paid my re...

hi

Resolved! Business Upgrade

I have a business account with a 24-month contract and have been with them for almost 6 months,However, I would like to add a new phone, if possible, to my contracted data SIM card, with an upgrade but with a possible offers.What are the options and ...

Resolved! Bill

Have just come online to pay my monthly bill (I hardly use a mobile - bill is usually around a £1)..this month's is £4.69 for some reason?...when I click on a detailed report of my usage i'm getting a "sorry,something's gone wrong" message...anyone e...

Resolved! Itemised billing

Hi everyone do I have to pay the itemised billing every month

Please can ee customer service contact me

My bill was due to be paid on the 29th October I moved the date to then mid month on the 11th of October. I received a text stating that any other charges will be added next month bill but suddenly they added it this month that's due on the 29th Oct...

Resolved! how do you Upgrade a Handset if you are an Openreach Employee

Are EE pricing things to force me to leave...??

I've been with EE since they formed, but now it feels like EE is trying to make me leave with some crazy pricing now.When my second line fixed contract expires in December the price is increasing by over 50%. Spent literally hours trying to talk to s...

Cancelled contract

I cancelled my EE plan in September and have recently received a letter sayingI have an overdue bill.Can anyone tell me how to sort this out with EE as I can no longer phone without being charged.