Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Data Plan

HiCan anyone tell me if I can change my Data Allowance. I was talked into increasing my allowance by one of the assistants in my local ee shop, when she promised it wouldn’t cost me anymore per month, in fact it was a ‘special offer’ which would wo...

Re: Billing

Why is my bill still 238 when my contract ended on the 13 December and I only upgraded 1 phone

Resolved! 5Gb pay monthly essentials offer £9.10, account info shows £13?

Yesterday I rang EE to switch from pay as you go SIM only to the current 30% off SIM only offer for 5Gb Essentials, 24 months shown costing £9.10 per month on the EE website (I have a screenshot). The Ts&Cs were shown on a weblink during the switch p...

Resolved! Delay bill

Delay bill

Resolved! Calls abroad

I rang a number in Turkey (I meant to use WhatsApp but called on mobile in error 臘‍) as soon as I realised I cut the call after a couple of seconds. The call wasn't answered but I have been charged £3.91....is this correct?

Dont join

Worst provider I ever used regret the day I joined. Scammed and held into a contract, overcharged for 2 years, stupid stupid .mistake of thinking they would be better and now scammed into another incorrect contract.

Billing amount

Hi, I received a pay monthly sim a couple of weeks ago. My monthly total should be £27 per month. This month I am being charged £76, and when I try and link my EE phone number to my EE account, a random account number appears. I have no clue as to wh...

Ownership

I want to transfer one of my accounts to my wife. How do I do this?

Re: How do i find how much i owe on my contract

Hi, to end the contract please?

CHARGED TWICE.

been charged 3 times for pay monthly in one day when i’ve should’ve only been charged once which is £15. EE has taken £45 from my account without my knowledge. it’s a good thing i’ve checked my bank statement, i had to check my previous monthly state...