Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 13977 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 24653 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 49191 Views
  • 55 replies
  • 13 Helpful

Trade in nightmare

Hi all, I am new to this forum but have been a customer for 5/6+ years with EE never before have I traded in and the one time i choose to do so its been an absolute nightmare!!! Can i get an idea of everyone else’s experiences as this is quite honest...

Resolved! "upgrade" to sim only. What aremy options?

I am out of contract. I can upgrade. I'm not fussed on a new device at the moment. I've been a customer for 9+ years. I am aware I can go sim only and then upgrade to any device at any point. What I want to know is can I go sine only and then change ...

gazza1988 by Investigator
  • 374 Views
  • 2 replies
  • 0 Helpful

Resolved! Can i combine mobile and broadband into 1 bill

Hi all Recently moved to EE - currently have one Pay monthly mobile and then broadband / home phone.  More mobiles will follow in time I get 2 separate bills - does anyone know if i can combine them into one bill? Thanks in advance

Nick_2811 by Investigator
  • 339 Views
  • 1 replies
  • 1 Helpful