Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Phone service restricted all numbers

I received text from EE Hi from EE. Heads up - we've noticed your phone usage is higher than usual. If this continues, you might not be able to make calls or send texts. Please visit ee.co.uk/go/login or call 150 to check your balance or make a payme...

Resolved! Billing

Good Morningi can’t seem to find my latest bill anywhere in the app. It’s not there and I’ve looked everywhere.this is annoying and for a company this big.the app definitely needs an overhaul how am I suppose to budget when I can see my bill

Resolved! Iv changed jobs and my pay date has changed how do i change my direct debit date

Unable to see bill

My bill was higher this month than normal but when i go to manage bill to verify why it keeps telling me it's unable to show me this month's bill. please help how i can get round that to see my bill ?

Resolved! Bill

I have paid my flex payment and its not updating

Billing

Resolved! Re: broadband/mobile bundle

i have my mobile ,landline ,and mobile sim only in a bundle what would happen if i change my mobile providor

Resolved! Credit Report

My contract with EE expired in May 2025. At that time, I explicitly informed EE that I would not be renewing my account. I was assured that the account had been closed and advised that I could cancel my direct debits. Yet, without any form of communi...

Resolved! Refund

I tried to make a payment for my bill but payment was reverted. When will I receive fund back in my bank account?

Bill enquiry

Guys - I have a £21 mobile phone contract with unlimited calls text and 25Gb data which I do not go over. Why is my bill coming out at £27? Any ideas - thanks