Payment

Tirean
Visitor

Hi, i have close the ee account long time a go i dint want to post the number here i am abroad at the moment untill september but i have been told that i receive letters from ee to pay my bill i have no acces to contact anyone from ee so i will like to reqest a call back .

Thank you

1 SOLUTION

Accepted Solutions
Schockwave
EE Community Star
EE Community Star

Hello @Tirean ,

Welcome to the community,

This is a public forum, there is no account access here and we have no idea who you are.

You will have to call customer service by using the number here or a web based app or by writing to them, where you can find the contact us here:

https://ee.co.uk/help/contact-ee

No one will contact you from here either.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

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3 REPLIES 3
Schockwave
EE Community Star
EE Community Star

Hello @Tirean ,

Welcome to the community,

This is a public forum, there is no account access here and we have no idea who you are.

You will have to call customer service by using the number here or a web based app or by writing to them, where you can find the contact us here:

https://ee.co.uk/help/contact-ee

No one will contact you from here either.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

@Tirean  When you closed the account did you call customer support and give 30 days notice of termination?     If you didn’t do this then you didn’t close the account,  just stopped by the payment doesn’t close the account. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

@Tirean : How did you go about closing your a/c a long time ago?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP