Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

This is becoming a joke

This new app is rubbish and absolutely hard to deal with and my phone signal is absolutely rubbish also I still can't make no phone calls or receive them I have very important people that need to get in contact with me and can't and this is the only ...

Resolved! Bill to high

On my recent bill there was charges for 3rd party companies added but the charges shouldn’t be added to be bill as they aren’t related to ee they are apple products I’ve already paid for once out of my bank account so why have I had them added to my ...

Phone order

I placed an order for a Samsung handset o few days ago. I have not heard anything. Please advice as a deposit of 50 pounds was taken out of my account.

I can't see my billing

Bill

How can I pay my bill

Resolved! How can I pay my bill right now please?

Resolved! Hi I have lost my sim card need a replacement but same number

Resolved! Cancelling Sim within 14 day period

Ordered sim contract 12th July, sim delivered 15th or 16th. Want to cancel (I assume from what I’ve read elsewhere that the 14 days cooling off period starts on day of delivery).1. Tried RETURN to 150 but that asked for an IMEI so could not complete....

Resolved! Payment

Not connected to network, app not accessed, can't call the offices, how am I supposed to pay my bill if nobody is willing to take a payment.On top of not getting my full package as described in my profile, this company needs to sort itself out and st...

New phone new contract

Hi,As I wasn’t happy with the upgrade plans offered by EE I bought a new iPhone 16 directly from Apple. As my plan with EE is ending I have also taken out a new sim only plan with EE (same number) which was on offer and had better extras. My question...