Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 60354 Views
  • 69 replies
  • 14 Helpful

Resolved! Account

Need total account balance and as of 18 th August 2025

doddys by Visitor
  • 308 Views
  • 1 replies
  • 2 Helpful

Resolved! Billing

hi hello I need longer to pay the amount I owe 

Dav70q by Explorer
  • 299 Views
  • 1 replies
  • 1 Helpful

Resolved! Billing

Hi, my contract was ending so I opted to go on sim only monthly rolling contract which will start on 23rd August 2025. My bill was sent today which runs 16th AUG-15th SEPT. It's still showing as the full amount of my contract. It's due to be debited ...

Jupiter84 by Investigator
  • 476 Views
  • 4 replies
  • 2 Helpful

Resolved! Trade In allowance not deducted from bill.

Hi, I upgraded and did the trade in thing, which HAS been received, but I just got my bill and there is no £14 deduction on it??Also on my bill there's a £6.98 charge saying "MAIN" that I've no idea what for??

IslandGirl by Valued Contributor
  • 1348 Views
  • 16 replies
  • 13 Helpful