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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 63704 Views
  • 69 replies
  • 14 Helpful

Resolved! Set Up Unwanted Contract

Moved into a new property about a month or so ago now. Was told we couldn’t activate our wifi for 3 weeks until an open reach engineer came out (after we had already been told we could just plug the box in and be good to go). There is bad signal in t...

Resolved! refund

when will my refund be at my address  [Mod edit: move to new thread & update title]

complaint (ref: ID********)

Hi from EE. We've closed your complaint (ref: ID********). We really appreciate your patience and understanding. If you have any more questions, please call 150 from your EE mobile and one of our Guides will help you. You can also visit ee.co.uk/go/...

Gill101 by • Explorer
  • 597 Views
  • 3 replies
  • 1 Helpful

Resolved! My contract has been terminated without my approval

Hi,How do I get in contact with EE? I was hacked a couple of days ago via a hack which tried to terminate my account.  I spoke with EE yesterday who said they would deal with the issue and email me back yesterday.  I've not received an email.How do I...

Resolved! after cancellation still EE sending bill

Hi everyone,I’m a bit confused and need some advice. Back in June, I asked EE to cancel my plan (both broadband and mobile SIM) and I also paid the final bill at that time. Since then, I haven’t been using the service.But now, after almost two months...

MANIE1 by • Visitor
  • 623 Views
  • 3 replies
  • 7 Helpful

Resolved! Upgrading via APP vs 150

Hi All,First post - I am attempting to upgrade partner's phone but after trying to use the app and website (on various devices, various browsers) it keeps advising me to simply call 150 - however their prices are MUCH dearer than the ones offered to ...

Ac430 by • Visitor
  • 494 Views
  • 1 replies
  • 1 Helpful
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