Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Contract

Hello how do i set up contact again. Mines running out soon

Device costs/flexi plan

hello, why is the price so high for the samsung s25 contract? your currently making people people pay for both for the device and the contract both of which come up to a min of £50 odd a month, other mobile phone contracts offer the contract for them...

E mail from Credit Resources Solutions

I have rec'd an e mail from the above today for a debt of £30. This is news to me, I ended my contract with EE in 2023 and everything was paid up - as far as I know. Why would EE not invoice me directly ? Is this is a scam ?

Resolved! Contract & Billing

Hi, I’m currently abroad and can’t make calls or send texts to contact EE. My usual payment card was suddenly removed from my account, and I can’t add it back. I’ve never had billing issues before. Is there any way to contact support from abroad with...

Resolved! Deposit charge

I have just had my first bill for 2 year SIM only and also have a charge of £50 for ‘deposit for service’. There was no mention of this at all when signing up - which is really poor sales practice. I feel a little conned. If it is something that can...

Resolved! Bill

Why is my bill £78

Suspended account

I have received a notice that my account is suspended and my bill needs paying on my app. I’ve gone to pay but it’s then saying I’m all paid up, but my phones definitely disconnected as I can’t call anyone.

Resolved! Paper Bill request

Hi EE Team,Hope this email finds you well. I would like to request papel bill to be sent to my address, with more urgency my most recent bill to be sent via post. My new updated address has been updated today on the my app hopefully this won’t cause ...

Resolved! Request to Cancel SIM Contract – Left the UK Permanently

Dear EE Customer Service,I hope this message finds you well.I am writing to request the cancellation of my SIM contract as I have permanently left the UK on the 18th of May. Unfortunately, I have been unable to cancel the contract through your onlin...

Resolved! Mobile account not showing on website or app

Hi, I am unable to see any information regarding my mobile contract i have with EE. i can see my broadband and tv information (bills, payments etc) but nothing for my mobile contracts.Can someone help me understand if it is something i am doing incor...