Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! View of Bills online - not the app

Hi there,I only use the website to access my account details, I don't want to use the app.I am only able to see the current month and previous 2 months online where payments have been made to EE.Why is there no drop down option to see older payments ...

Resolved! Looking to leave EE but rejoin EE via another website - do I need a PAC?

I am due to upgrade in the coming weeks and have been looking at reasonable offers online. I have found a good deal on a reputable website that offers EE contracts (but is not EE) - so it would appear I would be leaving my EE contract but taking a ne...

Resolved! SIM plan ends Dec 2025, Mobile flex is December 2026

Am I still able to end my EE SIM contract in December 2025 and join another provider instead

Resolved! ABSOLUTELY RIDICULOUS

Want to make one call call outside my spend cap. Absolutely ridiculous all these links and it doesn't lead me to speak to someone

Resolved! Upgrade

Hello, I upgraded to SIM only and my contract ends today. I haven’t received the new SIM in the post. Is this something that should have happened or is my original SIM still in use?

Resolved! Change of ownership problems

I have an ee phone number on my brothers account and I have my own account - I have had a new phone on my own account and wanted to transfer the number across - on the phone to ee today to do a change of ownership with my brother present aswell and t...

Resolved! EE Finance Full Payment Error

Hi EE Community,I'm hoping someone can offer some insight or has experienced a similar issue. I'm trying to pay off the remaining balance on my loan through the EE portal, but I'm encountering a persistent error that prevents me from completing the t...

Re: Contact EE 24/7 UK

Hey i just paid my bill and my Internet is still not working my address is ******** [Mod edit - removed address. Please do not post personal details in the community]

Resolved! Is my direct debit cancelled, if payment missed?

Hi,I missed my direct debit payment for EE mobile at the end of May due to lack of funds, it was tried again a week later I believe and it was returned, just made a payment now via EE app notification and now showing as paid. Can I confirm that my di...

Resolved! is there a way I can extend my bill

I get paid in exactly 8 days, is there a way I can extend my bill today until then?