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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59293 Views
  • 69 replies
  • 14 Helpful

Resolved! Billing broadband

I got charged for my broadband and then half hour later it got put back into my account. I’m very confused, does anyone know why this has happened?

soph997 by • Visitor
  • 335 Views
  • 1 replies
  • 1 Helpful

Resolved! Refund from bills

Hi, so when I got transferred from BT I was not told of subscriptions put onto my tv bill including sports services which I don’t watch.  I have since removed a lot of stuff from my bills so hopefully they will be a lot lower however due to not being...

Chr22 by • Visitor
  • 417 Views
  • 2 replies
  • 2 Helpful

Resolved! Payment and calling issues

I just used Apple Pay to pay one of my bills. It showed an error but still took the money from the account and now won’t let me pay my other bill (plan payment and flex payment). I’ve tried calling EE to see what’s up and none of their numbers are co...

Resolved! Re: Live chat

Hello, i have been cut off as have had trouble paying my phone bill recently i can pay it on the 1st august which is when i next get some money but right now i cannot afford to have it cut off as need people to contact me due to family member in hosp...

Resolved! Number change

Heya!I currently have a contact with EE and have had the same number for as long as I can remember but I’m wanting to get a new number due to my ex constantly called despite being blocked.. be with holds him number to call me now, is it possible to g...

Resolved! Upgrade and Flex Plan not an option?

Hi all,My 24 month contract comes to an end in September 2025 but I am now eligible to upgrade anytime and swap/trade in my current device. I've been looking at the Samsung S25 Ultra on an Essentials Plus package but it only gives the total amount, t...

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