Someone has set up contract to my address

lmfll · ‎20-02-2026

As the title says.
I have my own EE contract and am the only person in my household with an EE account so don’t take a second glance at any post with EE on the envelope.

However today I have opened a bill in someone else’s name using my address stating it is their first contract bill.

How do I get this contract to not be at my address?

Leanne_T · ‎21-02-2026

Hi @lmfll

Thanks for coming to the community.

As @Chris_B has advised, please get in touch with our mobile guides, they can get the letter that you have received looked into and help get this sorted.

Let us know how you get on.

Leanne.

View solution in original post

XRaySpeX · ‎20-02-2026

What's it a contract for? The bill must give some clue.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

lmfll · ‎20-02-2026

It’s a mobile phone contract

Chris_B · ‎21-02-2026

@lmfll You call customer support and tell them that this person doesn’t live at your address.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Leanne_T · ‎21-02-2026

Hi @lmfll

Thanks for coming to the community.

As @Chris_B has advised, please get in touch with our mobile guides, they can get the letter that you have received looked into and help get this sorted.

Let us know how you get on.

Leanne.