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BT to EE

AB1957
Investigator
Investigator

‎06-07-2025 10:20 PM

 
0 Helpful
4 REPLIES 4
Mustrum
EE Community Star
EE Community Star

‎06-07-2025 10:23 PM

@AB1957   is there anything we can help you with?

0 Helpful
AB1957
Investigator
Investigator

‎06-07-2025 10:23 PM

Have been moved from BT to EE and BOTH appear to be billing me for the same period tjis month. The upgrade and move has been a nightmare. Going to ombudsman tomorrow

0 Helpful
Mustrum
EE Community Star
EE Community Star
In response to AB1957

‎06-07-2025 10:27 PM

@AB1957  why not just give customer services a call first?

Sometimes it just takes a quick adjustment to  either explain what has happened and/or to get it fixed.

It is likley the first thing the ombudsmen will suggest.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to AB1957

‎06-07-2025 10:39 PM

@AB1957 wrote:

Going to ombudsman tomorrow

Has your formal complaint on EE been for at least 8 weeks or reached deadlock? You can't go until!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful