Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Changing direct debit

Why is the EE website so inconsistent? I have seperate accounts for phone and broadband thanks to a whole seperate nightmare of issues as they couldn't add broadband to my existing account... Anyway, I'm trying to change my direct debit and it is not...

Trade-In service

Once again EE has managed to severely disappoint me. I pre-ordered a Pixel 9 Pro and there was huge mess up from EE side and had to end up cancelling my order and place a new order for the Pixel 9 Pro XL in store to finally be able to get it. I opted...

How do I register my blue light card

I NEED TO PRINT INVOICES

Cancellation Refund

Hi All I recently purchased 5GEE Hub last month with Unlimited Data for £40 a month with £100 upfront.I got my bill and saw that I was charged pro-rata for the service - I had the 5GEE Hub for about a day until I realized it wasn't fit for purpose. S...

Resolved! Final Bill Payment

I have been told the final bill amount and was wondering if EE let you pay off the final bill in instalments? Kind of like a payment plan

Cancelling contract

Hi,Trying to sort this out for my mum who isn't great with technology.She was on a monthly rolling monthly contract with EE but due to needing a health-based app, needed more GB so signed up for a 12 month 35GB contract with EE without getting me to ...

Resolved! Moved to EE, but still getting billed by BT for a mobile

Hi. In mid-July I moved my broadband, TV and mobiles to EE.At that time I had 5 mobiles on a Family SIM deal. I migrated 4 to EE and cancelled the 5th SIM.To cut a long story short I am still being billed for that 5th SIM. I have been assured four t...

Payment

I need to make my monthly payment to EE but I can’t make call because am outside Uk so I need solution on what to do please

Resolved! Sim only after handset contract

Hi,My current phone plan with ee has come to an end. I am waiting for the s25 to be announced and released. I want to go to a sim only until this announcement happens but I only see upgrades to a 24 month contract.After some searching, I think I can ...