Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

EE sim bill

Phone

Hi I would like to try and get a new contract phone please

Unable to pay bill online whilst overseas

Hi! I am suffering a problem that when I was trying to pay my bills,it kept showing "the payment didn't go through", I have tried the fast payment, ee app, and tried on a laptop as well. On the laptop it showed that "session expired". There is one mo...

Itemized bill

How do you see your itemised bill

Resolved! Contract Cancelled and Replaced by EE

Friends and family only applying to one plan but not another?

Rather strange, what changes were made to friends and family discount? Former instore staff so it's meant to be on my account forever. I've selected contracts that are not flex pay, however on a S24 Ultra I only get my discount on the Full Works plan...

I want to close EE

Someone knew how quite to EE , I wrong when I pass my number from giffgaf to EE .EE is the the most expensive and deceptive provider.in the EU it charges you 2.75 per day plus the payment of minutes or texts if you use it and it is the worst service...

EU Roaming incorrect in my account

I signed up for another 12 months on a sim only deal which includes EU roaming for free (confirmed in phone conversations and my list of add ons), however, when I look on the EE app or online they both show that I would have to pay £2.47 per day.This...

Resolved! Want to pay my bill

I want to pay my bill but unable to pay

Trying To Pay Off My S23 So I Can Buy A New Phone From EE

dear contributorsok.. i did have a lovely samsung 23+ from EE, but alas it was "lost or stolen" on way back from work this is not EE's fault of course... stuff happens: but i do need a new phone for work (my old HTC One M8 is good, but it will die no...