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I'm Being Charged for Wifi I have cancelled

jank123456
Explorer

‎15-08-2025 03:36 PM

Please help! I've realised Im STILL being charged monthly for a wifi contract I cancelled over a year ago!

Cant contact anyone to get money back and make sure its cancelled?

Thanks

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎15-08-2025 03:44 PM

How did you cancel it?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
jank123456
Explorer
In response to XRaySpeX

‎15-08-2025 03:47 PM

By phone
0 Helpful
Christopher_G
EE Community Support Team
In response to jank123456

‎15-08-2025 05:49 PM

Hi @jank123456 

Welcome to the community.

That sounds really unusual. I recommend speaking with our Customer Support team so that they can look into this for you.

Chris

0 Helpful