Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Hayes

My bill cheque

What do you mean ur account will still function has normal does that mean u cant

Unrecognized purchase on my bill.

Hello, there are 2 unusual payments on my account. Both are to Google pay.One on 8.8.23 for 7.99One on 11.8.23 for 35.99I've checked my Google pay account and there are no corresponding transactions.I'm worried I've been hacked. Are you able to tell ...

Resolved! Payment

Resolved! I want to gift some data

I want to gift some data

Resolved! I have done 3 months i want to close my ee sim contract

Resolved! Upgrade start

Hi,I have literally just upgraded through the app after being out of contract for a while.When will my new contract start? I load up the app and it's still showing my previous plan and allowences?

Resolved! Payment Date

Hi Team I called today to request that you collect on the 29th September same as last month as by presenting on the 26th is unacceptable due to insufficient funds till 28th month! I was told I could delay payment but there would be an additional char...

End of contract

Hi there,My contract end in 4 months time. I’m looking to upgrade to the new iPhone 15 max. Would it be better to wait the 4months out then trade in my phone or just upgrade anyway? It also says that after the contract ends i would be paying the same...

Mobile phone bill

I have received a reminder text about paying my mobile bill today. I paid £175.30 on the 16th September. This is what I consider the amount due. But is not showing on Bills and Payments. When you suspended by service on 9th September I was unable to ...