All discussion around anything related to EE billing or contracts
From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...
We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...
My bill this month is over £85 just for my mobile despite having extra charges of £1.98. My bill is normally between £69 and £75 can anyone suggest why the increase?
I've been trying to understand my last charge as it doesn't seem correct and speaking to customer support did not help.On the 23rd of July I had a live chat where I said I wanted to end my current contract (monthly rolling) and this was confirmed by ...
Hi I would like to remove my bar on 3rd party services but i can not because I have more than one phone on the account is there a way I can do it?
I purchased the EE travel roaming pass for £25 (per month) which would cover me for my visit in Canada. I activated this last week and arrived in Canada 5 days ago. My recent bill shows £25 for the ‘roaming abroad pass’ and an additional £5.68 under...
Wonder if someone could help me here! I’m thinking about getting an EE contract sim only. Because I’m with EE broadband and TV I currently have a discount. Will this discount apply for every month? As you can see in the picture it says 16 pounds a mo...
I was put on a reduced monthly payment plan now it’s expired and I am still in the same position. I am eligible for a reduced payment plan
2 days ago I was contacted by your sales team that told me that because I have been a loyal customer for many years, EE had a great offer for me.I had a PAYGO paying £10/month and with all the free boosts earned during this time, I had 19GB, 250min a...
Hi, I want to add my sister In law to my EE account. When I try to add her number it says as I’m not the bill payer I can’t, but I have my husband on and I dont pay his bill nor is it in my name so I’m not understanding what I’m doing wrong. Any advi...
Hi There, I paid early by credit card, but after the bill date. If I was to cancel the direct debit via bank app would they take the credit from the early payment?
Whilst on a recent holiday, which is our 1st in 7 years due to my ill health caused a long term work absence and a change of career. This meant I couldn’t afford to save any money. We had to also borrow a substantial amount of money from my mother in...
