Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Paperless billing

I have just had my second bill, and have been charged £4 as an add-on for it. I noticed this unexpected charge on my first bill and called to request paperless billing. I was told the first bill is always a paper one, but the next ones would not, s...

How does one talk with customer services without a phone

I would like to have a conversation about leaving EE and porting my number. My IP68 rated phone that I was sold, and the replacement screen repair service that I was told both had warranty, have failed and i have been left without a phone. I called f...

Clarification

Hi this vignesh already I paid my due amount manually because direct debit doesn't work so I do it manually but still showing my due bending can you help me please.

Re: How do I access online chat

Hello, my contract with you has ended and I would like to cancel because I lost my tablet.

Upgrade

What happened to the online messenger option when planning an upgrade? Now you have to phone or just agree to the extortionate "deals" on offer. I used to message and negotiate a deal. I paid off my phone 2 years ago but still been charged the same s...

Resolved! Paid bill

Hi it is regarding billing on the 19 ee tired taking bill on my account both device and line bill, unfortunately the payment did not go through. Second on the 20/06/24 I made both payments. After I have paid I got text messages saying EE will try aga...

Resolved! End contract

Hello haw I can cancel my account?thanks for help

Cancelling during cooling off period

Hello everyone,I’ve recently purchased a PAYM SIM only contract from EE website three days ago. I wanted to cancel this contract within the cooling off period and have it switched to PAYG, and connected to an advisor about that.The first advisor told...

Upgrage Anytime

Hi, I have friends & fanily discount on my plan, can I still use upgrade anytime?Also, if I do the anytime upgrade, do I hand my current phone in at the same time? Or do I get some time to change over to the new one?

Re: direct debit

I have the same problem. I can't access my account online for reasons I don't understand, so I can't set up a DD on line; and EE has not sorted it out after several attempts and my hanging on the line for ages each time.