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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 16738 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 26625 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 56191 Views
  • 69 replies
  • 14 Helpful

Upgrade

I wanted to check. The pixel pro 9 Fold is £30 upfront for new customers. But for a loyal customer for over 20 years, the same phone upfront cost is £250. Why is that? Would love to upgrade, and get this done, but the upfront costs price right now is...

Uneek by • Investigator
  • 397 Views
  • 2 replies
  • 2 Helpful

Resolved! I need to chat with an agent

I need to chat with an agent regarding my broadband and mobile. I canceled my broadband but am still getting billed and I changed my mobile to pay as you go but I am getting a large bill now. I cannot call EE as I am not in the UK and my mobile doesn...

PBlues by • Visitor
  • 454 Views
  • 1 replies
  • 2 Helpful

Resolved! Downgrading

Hi My contract is over, it has been since the middle of the year, I want to keep the same phone and number and pay a cheaper bill as the current deal doesn't justify my usage,  I can't seem to find an easy way to do this online, and the website is ve...

melbs1974 by • Investigator
  • 420 Views
  • 2 replies
  • 1 Helpful

Resolved! Contract problem

I bought a new mobile yesterday and inserted my existing SIM.  Why has my SIM only contract price more than doubled?

Mewsli by • Explorer
  • 454 Views
  • 2 replies
  • 0 Helpful

Terrible communication for upgrade

Hello,I took a phone contract on 12/09/23. I want to upgrade for a new device but I have to pay an early upgrade fee which is totally acceptable! Here’s the plot twist. On my EEapp and on my EE account accessed from laptops desktops and tablets there...

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