Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! March Upgrades

When is the cutoff (if any) for contracts signed in March to be exempt from that months price increase?

Resolved! Monthly payment

I’m not sure if this is the correct place to write this in, but I was charged £16 on 18th February, then on the 6th March I was charged another £16? It hasn’t even been a month and I already have to pay this early, no warnings of date change or anyth...

Upgraded Phone

I recently upgraded two of our phones within the Family network, one being an iPhone 15 and the other a Samsung S23 ultra both I'm brilliant condition. However, after trading the phone in for an upgrade, I'm paying more ££. Ive been given no discount...

I need to access my father's EE account to upgrade his contract & mobile

I'll try and explain this simply.My father has a monthly EE (Originally Orange) mobile contract. He's had the same number and monthly contract for at least 30yrs+. On the contract he and my mother each have a SONY XPERIA L1 G3311 phone. My mother's ...

Resolved! Why am I paying for an old sim only account that was upgraded

I upgraded from a sim only to a new phone with new sim . I’ve just checked my account and can see I’m still being charged for the old sim, as well as the new phone/sim. I’ve used EE for years, never had this issue with any prior upgrades.

Resolved! Contract ended and already switched to PAYG

Hi, im really annoyed at EE right now. I have just finished my contract since feb7 but they are still charging me with my the monthly set data usage my device was up with. Thing is I have already spoken to multiple agents since january and asked them...

Resolved! Extra charges of bill

This is ridiculous since four months they charge me wrong amount of bill every time I call them they reduce my bill but this time I make a complain to omnibus and on few days I will call the citizen advice to send them legal notice because every mont...

Resolved! Need the March 2025 Invoice

When will the March 2025 bill / invoice be available online. Mine was supposed to be available from 7th March but it is not yet available to see in MyEE app/online?

Resolved! Payment

I need to make a payment

Resolved! Baffling suspension notice

Have received a suspension notice by post for an unspecified EE mobile number because of a supposedly unpaid £10 bill. Logging in online gives me no information about this.