Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Airtime rewards

I claimed £10 airtime rewards at the beginning of may it never came of my phone bill.I waited yo see if it came of June's bill and it didn't, what can I do about this ?

Unable to see upgrade options

I have a phone and sim contract due to expire in August. I've been trying to look at upgrade options and cost however I am unable to look at the shop whilst signed into my profile but when not signed in I can access the shop no problem. Because I can...

Payment

Re: Contract ended but still being charged!

Same thing happened to me - I took out 2 phone contracts - for 2years - I know the monthly cost is calculated as 2 payments, the phone cost to be paid by the contract end date, and the tariff including data messages calls etc. So why after the 2 yea...

Resolved! Re: End contract

Hello My Contract is ending

Re: Anytime Upgrade, returning old device, is it just the phone or phone+box+cha

Hi Chris, why have i incurred a charge for returning my old phone? I have proof of tracked returns! I am very unhappy with this

Billing date

Changed my bill date last month and getting messages about late payment this month, 10 days before new date agreed

I need the on-line payment

I can't find the online payment I'm on holiday need to pay my bill

Ported number - final bill

Hello all. I used a pac code and moved to o2 last week. Today, my usual monthly payment came out, I expected a final bill of double thay. My EE account is dead online and in the ee app. I cant see any billing info, or when the final bill needs to be ...

Resolved! Pay my bill

I'm trying to pay my bill online as it didn't go through on the payment date due to my account being frozen due to fraudulent activity. It says its overdue but it won't let me pay the outstanding balance. Can any one help please