Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

I am owed £41.00

I left EE on 17th February and I am owed £41.00 I telephoned last week and told this would be put into my Account on 24th February but its still not there.. When will this go back into my bank?

Price increase during contract

I got a contact and my payment went up but the contact was for a set payment and time so how can they up payment

additional lines

Never had such a poor experience, tried adding 4 additional lines to my account on-line on the 13th of Feb.Had phone ee after receiving an email saying I need to speak to them. Advisor had to redo all my requests over the phone. Few days went passed...

Resolved! Contract

Hi. My contract ended in 2023 but still got same phone and tariff. How do I go about an upgrade and new contract please?

Resolved! Data deal ending

My data deal ends on 25th April, can I just leave it running at the same price after that date or do I have to choose a new deal? Thanks in advance.

Resolved! Plan.com

Just had a call from someone claiming to be from Plan.com. They claimed to be working in partnership with EE and were offering to give me an upgrade. I was suspicious as they didn't have much of my information to hand. The number they used to call...

Resolved! end of contract - if I start a new plan does the physical sim get posted...

My contract is up. I want to stay with EE but I'm being frustrated by not being able to find a way to speak to their customer service and I'm not in the UK to visit a store. I went through the new plan process online and discovered that they will sen...

Billing and 5G

So two things for this.First thing, how do I change my billing date? Secondly, is anyone else experiencing issues with there 5 g? Since a new tower has been put in a few hundred yards up the road, I've had no service.

Resolved! Pay Bill

HiHello to the entire EE company, I wanted to inform you that I have just been released from the hospital and am just returning to work and there is a problem that I am not able to pay my phone bill at the moment. Is there any possibility of paying i...

Resolved! Can’t contact ee

I called EE this morning as I have been getting billed twice. Turns out rather than upgrading me that opened a new account. Customer service ‘fixed it’ by closing one account and merging products but now my sim doesn’t work and I can’t call customer ...