Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 61298 Views
  • 69 replies
  • 14 Helpful

Bills

I can see my mobile bill but not my broadband bill not even where I can the broadband icon  please help

Resolved! Overdue payment already paid but still saying I owe?

Hi! Apparently I owe a £16.55  flex bill. I’ve spent all day trying to pay the ‘overdue payment’ and have paid EE £83.70 in the process today. However it’s still saying that my payment is overdue however it’s not and you’ve taken more than what my bi...

Resolved! joint account

I have two sim cards on one account and would now like to have separate accounts is this possible 

cher770 by Visitor
  • 619 Views
  • 2 replies
  • 5 Helpful

Resolved! Bill

I’ve been trying to pay my Bill for a week now and it isn’t loading for me to do so. I’ve tried and tried. Has anyone else had this issue? 

BeeHol23 by Visitor
  • 395 Views
  • 2 replies
  • 4 Helpful

Resolved! trade in

Hi allI upgraded to a new phone last November 2024.  I opted to trade in my old phone for a monthly discount on the plan.  However it is nearly April 2025.  They have still not asked for the trade in phone even though I am still getting the monthly d...

Resolved! Sim only upgrade

I currently have a sim only, I am in month 16 of a 24 month contract and I pay £33 a month at the minute, I am able to upgrade for free right now, I have seen the same sim only deal I am on now for £24 a month for 12 months then £48, 24 month contrac...

as1994 by Investigator
  • 1437 Views
  • 5 replies
  • 3 Helpful