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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 15282 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25501 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 52092 Views
  • 55 replies
  • 13 Helpful

Cancellation Refund

Hi All I recently purchased 5GEE Hub last month with Unlimited Data for £40 a month with £100 upfront.I got my bill and saw that I was charged pro-rata for the service - I had the 5GEE Hub for about a day until I realized it wasn't fit for purpose. S...

Resolved! Final Bill Payment

I have been told the final bill amount and was wondering if EE let you pay off the final bill in instalments? Kind of like a payment plan

Cancelling contract

Hi,Trying to sort this out for my mum who isn't great with technology.She was on a monthly rolling monthly contract with EE but due to needing a health-based app, needed more GB so signed up for a 12 month 35GB contract with EE without getting me to ...

Bluey47 by • Investigator
  • 854 Views
  • 8 replies
  • 4 Helpful

Resolved! Moved to EE, but still getting billed by BT for a mobile

 Hi. In mid-July I moved my broadband, TV and mobiles to EE.At that time I had 5 mobiles on a Family SIM deal. I migrated 4 to EE and cancelled the 5th SIM.To cut a long story short I am still being billed for that 5th SIM. I have been assured four t...

Marcoee by • Skilled Contributor
  • 519 Views
  • 2 replies
  • 0 Helpful

Payment

I need to make my monthly payment to EE but I can’t make call because am outside Uk so I need solution on what to do please 

Resolved! Sim only after handset contract

Hi,My current phone plan with ee has come to an end. I am waiting for the s25 to be announced and released. I want to go to a sim only until this announcement happens but I only see upgrades to a 24 month contract.After some searching, I think I can ...

xshaniax by • Visitor
  • 571 Views
  • 1 replies
  • 2 Helpful

Cannot view documents

I have had my flex pay contract for a year now but I cannot view My Documents. No documents come up after selecting drop down box. I’ve tried on app, desktop site and on a laptop.ive just paid contract off and it is showing as closed and paid on app....

Lisa637 by • Visitor
  • 357 Views
  • 1 replies
  • 0 Helpful

Update package

I have chosen to update my package from £ 10 per month to £ 15 per month. Can I start using the new package now

Kayla319 by • Visitor
  • 270 Views
  • 1 replies
  • 0 Helpful

jean

i need pay today £22.50 i try sent you payment but fail *** sent me email message thanks you    [Mod edit: please avoid name-pointing. Thanks!]

Contract ending and Lenovo Tablet

Will the payments in respect of the tablet I got at the same time as my mobile phone end automatically, or do I need to cancel it separately please?  I'm changing to pay as you go for the phone. 

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