Contracts & Billing

All discussion around anything related to EE billing or contracts

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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 15091 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 25363 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 51675 Views
  • 55 replies
  • 13 Helpful

Resolved! Company discount

I have a contract already with EE but found out I get a 20% discount with my company (Conde Nast) - how can I add this to my current plan? I have the discount code from EE perk. 

Resolved! Billing Issue

Hii took out a sim only contract a month ago. The bill was £11.20 monthly and I've phoned today as my phone has been restricted and it's saying I my bill is £64?? I'm really confused by this. I haven't paid as I can't afford this but I need my phone ...

Hjones12 by Visitor
  • 418 Views
  • 2 replies
  • 2 Helpful

Upgrade anytime

Hi, while I was pre ordering the new iPhone 16 pro I was told that Ee will no longer offer upgrade anytime. Is this correct ?

Amend my upgrade

How on earth do I get to speak to someone regarding my upgrade I need it amending or cancelling altogether but after 3 days of trying I’ve lost the will to live messsge is a 4 hour wait and still nothing after 6 hours call 150 just puts it back to ap...

Unable to upgrade sim only deal

Hi,I got a text last week saying my SIM only deal was due to end on 19th September and I can upgrade now. However when I click the link it gives me the options but when I log in to upgrade it always says there's an issue and to try again later.When I...

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Phone

I’ve ordered a new phone and they’re sending me a new sim, can I change my number on my new sim to my old number or if I keep my old sim will my calls and data still work 

Aimee221 by Investigator
  • 497 Views
  • 5 replies
  • 3 Helpful

Student discount code - Not available anymore?

I am currently on a 24 month contract for my iPhone 15 Pro Max - I had redeemed a student code for 20% discount when I upgraded and have been receiving the discount since.When I was reading the EE website now, I do not find the option to avail a 20% ...