Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Taking cap off when abroad

Trying to upgrade my sim only to essential plan but cannot find it.

My plan has runout and doubled in price. I went to upgrade but all I'm being offered is plans starting at £42 when I saw one for £10 but now it has disappeared.I barely use my pphone and don't need unlimited everything. I just need the basics but app...

Resolved! Досрочное погашение счета

I want to close my phone contract earlier. I have a two-year contract and I have to pay once a month, but I want to pay every week because I have to leave the country, so I have to close the contract earlier. How can I do it?

Resolved! Contact & bill

I am customer from September 2011. Tell now I don't had any loyality discount or New phone my. Prireces for contract is like for New customer right now.

Resolved! My 30 day sim only with flexi plan device

Ive got EE broadband and took on one of the 30 day sim only with £20 multisaver what comes with broadband i have recently upgraded to flexi plan device (2 seperate bills) can i stop paying for simcard and carry on paying for device only because on my...

Resolved! I've been issued a PAC code - does that mean my contract ends automatically?

I spoke to a reprasentative last night and told them I was looking at deals other companies were providing - I didn't specifically say I wanted to end my contract with EE. They explained that a PAC code was needed to keep my number but change provid...

Resolved! Giving notice to end Contract

Hi everyoneWas just looking for some advise, I have already decided to leave EE as have a 3rd party website that can get a much better deal.My contract fully ends on 16th December ( in a few months) and understand that you need to give 30 days notic...

Resolved! Contacting customer service

What is the address for EE CS please?

Check text receipt

Hi my daughter gets charged every month for something called check text receipt price ranging from £13:99 to £2:49 and throughout the month on random days does anyone know what this is.How can I stop it. EE said they would cancel other subscription t...

Resolved! Why is my 30 day notice period actually 47 days?

I am billed on the 13th of every month. I just spoke to EE about canceling my contract. They told me it would remain active until November 30th. Why? That's 47 days after my monthly renewal. Shouldn't it end on November 13th? Unless I didn't he...