Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

My bill from last month was not paid phone totaly cut off even in coming how pac

Phone totaly cut off even incoming call was in hospital and couldn't pay bill until next month how do I get pack code from ee

Billing

Why is it so difficult to contact EE, I Dont want to talk to someone on the phone, i want to email you, like most Business companies operate in this day and age,

Bills

Hello I just want to know how can I pay bill by my debit card

Unable to purchase subscription pack with £10 credit already on my account

I'm unable to purchase a subscription pack with the £10 credit I already have on my account. I receive an error message saying failed.

Resolved! Hello can you tell me how much my bill is?

Hello how much is my bill please?

Reverting an mobile line upgrade within cooling off period

Less than 2 weeks @go, I was pressurized into changing my old 4GEE mobile account (no phone involved) into a shiny new 5G agreement. I was on a sweet deal but the lure of 5G was too much! I had Roaming as a legacy right and that was lost, EE have sin...

Elderly mother missold contract

I can see that I’m not the first to post this but I’m really stuck with what to do.My elderly, disabled mother has been sold a 24 month contract in-store for a phone she only uses to make calls and send text messages. She sometimes reads the news onl...

Re: Add on a phone to sim only

Hi all so I’m currently on a sim contract and I want a phone with it can I do that or no ? And how do I add the phone on

Extra charge of .60

Resolved! BT/EE Colleague Discount - removed

Hi, I am a current BT employee and took out a 24 month phone plan in Aug 2022. This plan included a 50% employee discount for the contract duration. Today I can see that my employee discount has been removed and my invoice July 2023 is now full pric...