Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Cancel

Hey everyone I would like to find out how I can cancel or transfer my contract. Ee have been great and I will be staying with them in the future but I’ve been having problems recently. I lost my old phone they my contract was with and I have finally ...

Re: Message re my account

How have i gone over my spendcap my bills £180.

Terrible communication

I am so confused i have just 20 minutes ago received a bill saying it has to be paid by the 7th July but was issued on 24th June/26th June/ 27th June (it's different depending on where I look in my account) - I didn't receive anything until 20 minute...

Update my address

I've been trying to update my address but the EE site does not give any option. Why? Any help regarding this?

Why have I got charges on my account for picture messages as haven't sent any

As per the above - EE can you please remove from my account.

£50 payment

HiI recently upgraded my phone from I phone 11 to 15. I did this one month before my contract end date but for some unknown reason I was charged £50 and I have not got a clue why

Finding my bill

PLEASE can someone link me to where I can see a breakdown of my bill. Wherever I look online it tell me to go to the app then go to Manage - Bills & PaymentsWhich of course is completely useless as the app doesn’t have “Manage” and “bills and payment...

New plan price

I have just upgraded my phone and signed up for a new plan. I thought I signed up for 6 months at half price, but my first bill is showing full price. What is gong on?

Early Upgrade?

Hi,Long time customer with EE, right from the start and previously with Orange. First time I want to upgrade early but find it harsh I ha e to fork out £283.Are there any offers or loyal customer grace to bypass or have this fee waived?Other companie...

EE Contract to EESIMO - cancelling TNT?

Still with EE but 'moved' from EE legacy broadband to whatever new name is now! Fine, that's going through. Also switched 2 mobile contracts with EE (husband and myself) under the £20 off offer. Husband currently has TNT as an extra, will not be con...