All discussion around anything related to EE billing or contracts
From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...
We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...
Hi, I joined EE through a SIM only plan yesterday, I have received multiple confirmation emails, one confirming the contract and another to say my order is on its way which were both also received yesterday. My EE account doesn’t show anything regard...
HiUpgraded to a new sim today and have never paid by Direct debit previously with EE and have just paid via my debit/credit card when it is due. But on upgrading today there was no payment option other than DD. How do I do this please? I dont want to...
I only upgraded a couple of months ago. The phone I got (Motorola) is really poor. Is there any way to upgrade/change my phone this early? I would be happy to pay off the device to get rid of it!
I am extremely disappointed with the service I’ve received from EE while trying to upgrade my phone. I have called eight times, and each time, I was told their system wasn’t working and that I would receive a callback. Despite these assurances, no on...
Hoping someone can clear up something up for me, the EE website is confusing at best! I did try to message EE, but the wait time was 2 hours and 50 mins (ridiculous) Long waits on the phone as well.I am nearing the end of my 24 month sim-only plan, a...
So, I’m quite confused about this. I’ve called in and received different answers.I’ve always had the Anytime upgrade, but this year, I had to switch to the new Flex Pay plan, which I believe is terrible.According to my order confirmation for the iPho...
I’m having a nightmare with EE. Any help or suggestions would be greatly appreciated. It shouldn’t be this difficult to deal with an issue and I actually feel like I’m going to crack.I was a BT customer for several years. They were **bleep** but at l...
Hi,I have just transferred to EE from another supplier, and my broadband and home phone are working fine. I only had broadband and home phone (landline) with previous supplier.I have received a EE sim card which I do not need, I was told this was n...
Hi,I am looking at add a family member to my account so I can gift data and purchase her a new sim only contract with her keeping her current phone number. What is the best way to do this?For information we are both EE account holders. Thanks in adv...
Not happy with my plan. I felt the lady in the store would not help me in achieving an cheaper plan. She only though about her commission and herself
