Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Cancelled broadband out of contract. No confirmation email.

Hi, I cancelled my services on Friday 9th August over the phone, as we are moving over to a different provider today. I haven't had any email confirmation of this, just a bill as if I'm still using theie services. No acknowledgement that I'm leaving....

Contract

Hi , I want to change my contract plan to a cheaper option… thanks

Charged doubled

Good morning I am writing to you because you have charged me double this month and I have just checked my bank statements and my phone bill all payments have been pains I have just paid £16.20 for this months. I would like you to take a look again be...

Resolved! I cant log into my app i need to pay my bill

Payment plan?

HiI am on payment plan, does the contract get extended for the duration of payment plan?

I want to cancel contract

Resolved! How to know what you have spent on account currently?

Hi, van anyone help me find a way to know how much I have spent on my account currently? I can view last month's spend but I just want to see how much I have spent this month in terms of extra purchases I have made on the account? I have had some re...

I have two phones on sim only plans .

Two phones on sim only plans , both eligible for upgrades. both phones are in my name but paid from different bank accounts as one is my sons. i can upgrade my sim online but not the other phone ? this is proving impossible to resolve as when my hu...

Why am I being charged without a bill

Every month you send an email with a link to the bill but I am unable to find a bill on the account I’m not even able to find the account number. The link contains EE sales only, and for that reason I am sat on a call about to leave EE but that’s as ...

Billing

I would like to see the invoice details,but there is no invoice either in the app or my e-mail.Can you please send my invoices via e-mail? My mobile number is: *********** My e-mail address is: **********@********* Thanks [Mod edit: Please do not sha...