Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Extended time to pay bill

Resolved! Change my data plan

Hi. I upgraded and ordered a phone for my daughter but I now want to change the plan I chose to a cheaper one. The phone arrives tomorrow can I change the sim plan withiut having to return the phone. ?

Resolved! Help

I am desperately trying to pay my bill. I have been disconnected because it hasn’t been paid. I have tried to pay by phone and online and it says it exceeds the amount so I keep trying and there is nothing I can do. I can’t seem to call because I hav...

Resolved! I want to cancel sim plan only

Resolved! Upgrade

I upgraded today but seems to have lost my discount now - please can you help I have two phone numbers mine and my sons

Unable to upgrade

I’m trying to upgrade my phone this morning, I’ve been getting messages stating I’m eligible so went to the app, I’ve tried talking upgrade and each time it’s comes up with the message this service isn’t available or that this function isn’t supporte...

Resolved! Amount outstanding on cost of phone

How do I find out how much is outstanding for my phone

Same here，impossible to speak to a human! Tried for 2 days, no luck! Alway ask me the same questions, once you ask a bit more , they said someone will call you in 15 minutes, then you get a text to say you missed a call!!!! Fact is phone even didn'...

Resolved! Cancel my daughter's plan as she moved country. The plan is linked to mine (i.e.

Cancel my daughter's plan as she moved country. Anyone help.

Resolved! Apple Pay not an option?

I’m trying to pay my bill as I always do via Apple Pay, but the option is missing? I don’t have access to my card at present and my bill is overdue, so would like to get this resolved as soon as possible.

Contracts & Billing

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