Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Upgrade Charges - Handset to Sim only and back

Hello, I am due an upgrade on both of my lines that I have at the moment. I tried to get this answer from an Agent on the chat last night, but all they wanted to do was sell me broadband. I am looking to take out a sim only for 6 months on both numbe...

New sim contract

Unable to contact EE in UK

Anyone know what's going on with EE. Website down, complaints blocked and no answer after 1hr in queue. Any ideas out there?

This link doesn't work, still only shows phone upgrades. I'm wondering if you can only see the sim only deals in the last couple of weeks of your contract? I have 45 days left. Could this be a factor?

Resolved! My sim only contract ended 2 years ago. How do I terminate my contract

My contract for sim only expired 24 months ago. How do I go about informing EE that I will be cancelling/ not renewing my sim only which is not under warranty

Lack of communication

I received my upgrade yesterday but it's turned out to be a whole new contract. I haven't set it up yet as I'm not paying for 2 contracts. No one has responded to my calls or messages on the chat. Absolutely ridiculous and I have put in a complaint t...

Resolved! How to pat bill whilst cut off and in Spain?

Phone call help PLEASE.THANKS. DINI

Remove Full cover charge

Hello,How can I remove Full cover charge ACS?

Resolved! Renewals of contract

HelloMy current plan is due to expire on January 12th.I'm very happy with the deal I've got so will i have to notify EE that i wish to remain on this plan or will it renew automatically?

Contract renewal I have been told my contract ends 25 January trying to have a c

My contract ends 25 Jan I am trying to have a conversation about renewal terms but 45 minute wait on the phone number given, who has that time to wait? nothing other than advertising packages on the account management site and dont live near a shop f...