Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Bill amount query

Hi there i would like to know how much my bill his

Resolved! Contract

I would like to know when my contract will end please

Can't see any detail on unbilled charges

Can anyone advise on how to view the details of what my current unbilled charges are please? I have tried on the app and website but I can only see the overall amount of current unbilled charges on my mobile phone account. I can't drill down any furt...

Resolved! Billi g

I would like to know how much I have got to pay

coming to end of contract

I am coming to the end of my current contract. I was given 3 options, do nothing and contine as is, go for sim only or change provider. I selected "sim only" , which is much cheaper, only to be provided with message that intimated that there were p...

Bill

How to view and pay my bill in app

I want to pay my bill :p

Wrong address

Hi, I've just ordered a new SIM but realised that I hadn't changed my address when I recently moved

Upgrade issue

Recently moved over from BT mobile to EE. Looking on the EE app at details of my SIM only contract there is a section that says I cannot upgrade because I have not finished paying for my phone. This is completely wrong, I bought this phone and phone ...

Resolved! Flex Plan & Contract Plan

Spoke with someone in the upgrade team, she wasn'nt overtly rude but was very disagreeable and failed to answer the question....which is:Why are the two plans running at different lengths?The Flex Plan (device payment) is for 3x years, and the contra...