Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Truth or Click Bait??

Reading an article in the online news this morning about EE allowing people to leave free of charge.This applies to those who were not given pre-contract information and applies to those who STARTED a contract in 2022.Anyone else hear about or know o...

Bills and payment

Resolved! Bill

How do I view my bill when my husband is the contract holder

Resolved! Contract end

Good morning

Moving pay monthly tab plan to EE

Hi,I currently have my mobile through EE and my tablet through O2 (now out of contract). I want to consolidate these and bring the tablet plan over to EE as I find the service, coverage, cost, etc, much better. I have been through My EE to get the mu...

My bill will be paid on Friday 22nd

Resolved! Pay bill

Is there a number to call to pay a bill

Aset up direct debit

Hi I need to set up a direct debit for four phones and also need to change payment dates. I also owe money which I would like to pay in 3 weeks time can you please help me.

Pay my bill

Resolved! Paying bill

I would like to pay my bill but can not get on to it