Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

New Debit card registration from Philippines

I am trying to register a new debit card from the Philippines where I have been living and working for 2 years but I cannot receive EE text verification code.

Receiving calls in the EU

Since receiving standard calls and text throughout the European Community is free of charge why is this information not clearly stated on the EE website? If this is somewhere, for the life of me I have not managed to find it. everywhere I check it’s ...

Resolved! Limited plan choice when buying online

I'm looking at getting a new Pixel 9 pro for myself and iPhone 15 for my wife however when selecting both on the website I am only offered the Unlimtied All Rounder or Unlimited Full Works plan choices. Why am I unable to select the cheaper ones?I ha...

Billing

Hi i’m having a problem with my bill it tells me i’m £70.62 overdue but when i’ve gone to pay this it takes me to a new page and says i’m all up to date on my payments until the 12th of November? am i overdue or am i up to date i don’t want this affe...

Carnt get into my account

Tricked into contract

I have been tricked into a contract by one of the EE staff member, i asked for mobile only instalment for my existing EE mobile number and the guy quoted me prices in which Apple watch price was hidden. I was told that its been offered to me for choo...

Resolved! How do I change my Debit card details

How do I change my debit card number

Contracts

I was looking into getting the SIM card for the £10 a month for 20gb 24 month contract but a bit through that I might change phones to a contract phone with ee if I were to could I transfer the sim contract to the phone?

Warning!

Just to give the heads up, if a customer assistant tells you that the problem is sorted double check because not always done. I was told my overcharging was sorted, then discovered that they carried on overcharging me, Took the money from my account ...

Overdue balance

i was using ee for a few months, but found the prices extortionate for the service i was getting. i cancelled my account and paid the bill that they stated was my final bill. 2 months later i am now receiving letters telling me i have an overdue paym...