Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Prepaid to contract

Hi Everyone, I switched my prepaid to a monthly phone contract and got 20% off my contract. but after the first month this switched back to full priceWhy is this the customer advisor also took £200 off the upfront cost of my phone, she said there was...

Telus credit

I recently gotten a email on a offer loyalty from Telus did that and gave me an option since I have a 825.00$ bill credit to use for a upfront phone or plan etc what does this mean like I have only been using 50 GB of 200gb of data a month and one kn...

Cancel this phone calling plan of EE from tomorrow

Can I put in a request to trade in my phone soon say in next few days in the hull EE shop in St. Stephens shop. I have less of cash and I may make a visit to EE. Can i return the phone back soon.in a parcel. Can I have your returns address. Its hard ...

Will the hibernation policy apply to monthly contracts?

HelloI have a monthly contract subscription for my phone line. I'm abroad. Do I have to do a chargeable text or call just to make the line active? (LIKE PAYG). I'll visit the UK at least once a year for a few weeks.Thank you

Hi where i can find my contract and billing coz i need it printed,please

Hiya id like to talk about my sim

Cannot change direct debit

I want to change bank but the "Change Direct Debit" button grey out, how can I get it enabled? Thanks!

My bill & my call history send my addres

how do i cancel my contract without ringing

I am out of contract and wish to cancel - how can I do this without having to ring please?

Bill is higher than what was proposed in contract

I signed up for 2 year broadband with the first three months free and then £35.99 but now that the first three months free have finished, the charges are all higher than the £35.99 I signed up for. What's more there is zero explanation in the pdf bre...