Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

contract is decline when can i get my upfront cost refund?

Hi,Can anyone please help me as to when usually the refund for my upfront cost be back to my bank account? I just applied a contract on the 20th of August and was declined on the same day.thank you

Paying for a returned phone

Hey guys, i recently purchased a contract from EE. Before the 14 days was over i returned the device after contacting them. I’ve been charged for the first payment but i’m just writing to make sure i won’t be charged for the second payment? As I no l...

I want remove caps

Accepted a double data SIM offer - no double data?

Hi, it seems the double data SIM offer I took up (20Gb instead of 10Gb) only has 10Gb assigned on my new account.I'm new to EE, have dialed 150, was sent an SMS from which I clicked a link ultimately requesting a call back. This resulted in a voice m...

have two different plan

Hi,I had a new Pay Monthly contract on 7th August for a 25GB SIM plan. I downloaded the PDF of this contract, but the email confirmation I received states that my plan is only 5GB at the same price. Is it that I have two contracts?

Resolved! upgrade

I want to buy a new phone.

Contract not same price as bill.

Hi. New customer.My contract states my bill will be £18Your bill sent through is for £2011% increase.Not very happy at all.

EE keep sending me emails intended for someone else

I've been getting multiple emails for someone who is having broadband installed. It's not my address on the order, however, it is my account number from when I used to have a mobile phone with them. I've tried during multiple calls to customer servic...

Daughters under my account want to change providers, will this effect my account

I have my two daughters on my account, they want to switch providers now that the contracts ended but I'd like to stay on EE. If they switch their numbers using their PAC codes will that effect my number or account or will it just remove them from my...

Resolved! I would like to change my phone number

I would like to change my phone number