Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! One off charge

Hi can I get help ?Apple Watch Ultra sent back within the 14 day cooling off period. Text today confirmed line closed.I have now seen my future bill has a one off charge of nearly £1000 which I assume is for the watch.This is obviously an error as I ...

Re: Bill

Hi, Alan have paid with my Apple paid my bill but is not updated on the sixteen can you please have a look and call me back if possible [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

30 Day Multiproduct SIM change plan

Hi, I have a 30 day multi product sim I took out in December, I'm looking to change this to a different plan but am unable to do this online and have been told twice now that the 30 day sims cannot be changed for the first 6 months? Wanted to check i...

Pay by mobile

Is the pay by mobile service down at the moment I'm tryingvto purchase something on xbox but it keeps saying there was an error I have removed my spend cap but its still not working

Unknown transaction on account

I have noticed on my bank accounts transactions most months for £80-£100 and says EE Ltd0845 4215000 no idea what it is. Anyone had similar not my mobile and have nothing else with EE

Resolved! Refund

I changed to pay monthly and was refunded 15 pounds how can I see this refund

Resolved! Can I leave EE with an outstanding second line

I have expired my 24 month mobile phone plan with EE and have an additional line (headphones) which I took out a few months ago And am paying monthly (along with phone bill). (6 months left on headphones) If I choose to leave EE with my phone now wi...

Upgrade Bill incorrect

I upgraded in store 2 weeks ago and agreed a new broadband deal and mobile deal. The mobile deal I agreed was for £51 per month but I’ve been charged £59 per month. I have absolutely no proof though that this is what I signed up to. Is there anything...

leaving EE

Hi,My contract with EE ends on February 28, 2025. I don't want to extend the contract for another term. When is the earliest I should inform you about this?

Increase in bills

Hi original took a 24 month SIM only contract, a year in I got another sim car for misses. at the end of my 24 month contract i said can i go on a Pay AS You Go plan. They then informed me you were being charged less last month and on the other SIM ...