Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Turn off paper statement

Hi there.Can anyone tell me how to turn off my paper billing statements via the app? Had a look and I can't see it on there anywhere!Thanks

Peoblems wirh mobile

is this live chat

Elderly vulnerable person mis-sold contract

My mom popped into an EE store to ask a simple question on 7/11/12. Three hours later she left with a mobile phone and contract that was completely unsuitable.My mom is approaching 80 years of age and gets very confused. She left the store browbeaten...

Contract

Hi I’m trying cancel my contract as well when I rang yesterday I got no where do I have to pay’s fee if I do or anything

Worts service ever

Don't bother with this company 36 hours I have had a chat with the customer service team with no reply. Utter joke

Resolved! struggling to pay my bill

I have a little financial difficulty and can't pay my phone bill on time, Can you please be accommodating and give me more time? (I will pay the phone bill to you before the 8th), thank you so much ‍

New bill showing as £992.29 instead of usual £89.55 and no one helping me!!!!

I have just looked at my online billing on my app and laptop and it is showing my bill as being £992.29 and not my usual £89.55 !!!I am not getting anywhere with any help from in store or on phone as they also don't know what it is BUT it looks like ...

Billing

Can I pay my bill today and won’t get taken out on the 4th?

Not allowing upgrade due to income!

I’ve been an EE customer for 7 or 8 years, have a handset contract, sim only contract and my Apple Watch and my average bill is around £160 per month… never missed a payment. I’m at the end of my contract and was looking to upgrade….I add a product ...

Mutually Agreed Resolution to Billing Complaint (Ref: ID24809706)

Dear EE Customer Service,For my ongoing complaint regarding an excessive bill I received and the lack of resolution to this matter.The issue concerns a charge of £130 for a 30-minute call to Japan, which I made in response to a credit card scam. I in...