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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 16103 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 26171 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 53896 Views
  • 55 replies
  • 13 Helpful

Unable to download invoice

Hi there, For a while now I have been unable to access the invoices for my phone. This is a company phone and I am expect to download the invoices monthly. Is it possible to fix this? Is there an option to get EE to send paper invoices instead?

Cancel contract

I had my phone and sim card stolen a few months ago. I bought a new phone with a different provider as EE are terrible. My contract is ending next month, how do i cancel if i dont know my phone number/havent got my sim?

Cancel everything

Need advice @ee So I went i. To store earlier in the week and was advised if I switch broadband there is the £20 off a mobile phone contract, which we were looking at for my daughter. I was aso told that there was 20% off the watch with it due to poi...

Contracts & Billing

If i remove my direct debit from my account that is for my monthly EE phone bill and my monthly bill is ready to be taken out the next day where it’s under ‘upcoming direct debit’ will you at EE still take the money out of my bank account.Also, anoth...

suddenly added unknown charges

ACCOUNT NAME: ************ HOME ADDRESS:  ************ EE ACCOUNT#: ************ MOBILE#: ************Hello.I saw my bill was suddenly added unknown charges. My next bill (13/12/2024) should be total gbp 80 for 4 numbers. Why it's shown GBP 144.26!!!...

Over charging

My bill was due on 23rd last month but I paid it on the 5th. So why would any extra charge go on this month payment and not last month payment. I don’t get it can anyone tell me or explain why this is happening please. Thanks 

Dodgy71 by • Visitor
  • 321 Views
  • 2 replies
  • 1 Helpful

I ordered a EE Sim card monthly

I Ordered the Sim card last week and it’s not turned up. I’ve had no information sent from you. It’s out of order. I need this EE card ASAP. Had it sent to a shop but I had no email to say it’s there. It ukbestdeals@hotmail.com I tried phoning, but I...

Resolved! am I eligible for a return?

I'm a UK customer who started their contract 12 days ago, i got the s24 but feel like i should've got the ultra. Now I know that usually instore contracts don't have the 14 day cooling off period but my phone was out of stock so they had to order it ...

Iwatch plan

Hello,I am looking to add an apple I watch to my current ee plan. It will be a gift for my partner. Am I able to do this in my name? 

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