All discussion around anything related to EE billing or contracts
From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...
We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...
I have £2.06 of extra charges for each of the lines I have. Clicked on the info bit to see what they are for but it just says charges outside your plan. I have no idea what these are for can anyone help?
Hi EE admin, I am an EE customer who changed the plan from a 2-year contract to a 'pay-as-you-go' last December because I moved to Thailand. The staff said I must pay a cancellation charge (Remaining Contract Charge) by 3rd January 2025. Right now, I...
HI,Really struggling to understand EE mobile billing.Is it in advance or arrears?As I read my bill, it is in advance. Surely the above means I am being charged £52.43 for the period 18 Dec-1 Jan?Why do I ask, because I started a new SIM only contrac...
Hi it’s Beth I currently have a WiFi broadband with you and I’ve noticed that you’ve tired taking the payment out today, I’ve tried to ring 3 times but no answer i don’t get paid till next Friday so could you take it out next Friday and also could I ...
Does anyone know what Addon payment is? They charged me extra 9 pounds extra without warning me and they state is addon
I have been trying to get through to the Customer Services and every time I dial through I get cut off after waiting for 15 minutes. I have now done this 3 times. Please help
My contract ended a while back and I’m now trying to downgrade to a cheaper plan, but can’t find the option to do so anywhere on the EE app or website.I’m paying well over the odds for what I actually use - where can I find the option to alter/switch...
How fo i pay my bill online
Just been on chat for them to say my siaters account is somehow connected to mine how i dont no they was no help at all we both live in seperate addresses so how can this happen?
