Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Two numbers in my account - one have one device with EE

Hi, I don’t know if anyone can help, but thought I’d ask first before calling tomorrow. I’ve just checked my account on line and I have 2 numbers on the account, both with charges. I only have one device with EE so don’t understand why there is 2 num...

Resolved! Re: How to switch my sim card into my name

Would like to know how to switch my pay as you go sim to my pay monthly account

PAYG & MONTHLY CONTRACTS

I have a monthly contract with ee that still has over a year to run, as well as having a PAYG with ee.Is it possible to switch the phone numbers around so that the number on the PAYG becomes the monthly contract number. I still want to keep the mont...

Late payment but it’s not

EE sent me a threatening letter yesterday saying I had closed my mobile account and I owed them money. The fact is they did not set the account up correctly when I transferred from BT. EE changed my account number and this has been paid by direct deb...

View mobile bill

My bill is twice what it should be this month, and so I need to check what’s going on. When I log into the app and click on ‘manage’, the option to view my bill is not there; please advise. Thank you for your time,Beccy.

Cannot view bill

Moved to EE from BT as there was no choice in my area. I can not see my bill on the app or online. I have deleted and reinstalled the app, tried signing in on a different phone, used a laptop. There is clearly a server side issue. When will this be r...

Payment

When I moved over from BT I was told that my payments would be the same, yet you keep changing the payment day on my DD. Its was set up with BT for the 1st of every month. Can you stop moving it around to make me miss payments and keep it on for the ...

Resolved! Suspension notification

I am currently travelling around south east Asia and have been for the last 6 months. I decided to keep my EE monthly SIM card but haven’t used it as I have been getting local SIM cards. My mother received a letter for me from EE saying my account ha...

ee app not showing me upgrade options

Apple watch £7 per month contract cancellation

EE should consider the option to cancel companion sim contract (30days) for apple watch to be cancelled using EE app/web or by SMS keyboard as this is companion sim. Right now we need to call customer support to get this cancelled!