Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Paying off contracts

Hi, I have 2 contracts, 1 is for my phone, which also has an additional accessory of ear buds attached to it, the other contract is for my watch. I am looking to do the following:pay off the phone contract and upgrade to sim only.pay off the watch co...

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Resolved! Cancel one of the multi line plan

Hello I have a multi line plan (2 sim with Phone) which expires on 2026. I wanted to cancel the second line as I am not using the sim. Is it possible to cancel this line

Resolved! Dorel B

Hello, I would like you to close my number because I am not using it at the moment, I am not in the UK. My contract expires in May 2024 [mod edit: please do not post personal information on the public board. Thanks!]

Resolved! Can I have my new sim’s plan switched to my old sim?

So I’ve recently got a new iPhone, and got an unlimited plan on the new sim that came with it. Me and my wife’s current numbers are on a plan on her account which we get billed for monthly, but I’d like to have the unlimited plan from my new sim swap...

Resolved! I was charged twice in October

Hi,I had been charged twice in October. (2nd and 9th of October). I have left the UK and I cannot call 150 for support.Please refund the last charge back to my card!

Resolved! Change payment method

I have a contract, How can I change Direct Debit with Credit card?When I want change it, I don’t see Credit Card option.

Re: Phoning EE helpdesk on mobile phone that does not have internet

I have reached my SPEND CAP. I don't know what this means or what to do aboutm it. It was in text this am.

Resolved! EE monthly payment - upgraded

I recently upgraded my iPhone from 13 pro max to 15 pro max. I’ve noticed there are two payments coming out of my account: one for the device and one for the contract. Is this normal or is there a mistake?

Over charging

Hi been charged £220 in calls though I in uk and only call Uk numbers. I have unlimited calls and texts and data. Thanks Sean