Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 61329 Views
  • 69 replies
  • 14 Helpful

Ee online chat

Every time I click contact us tells me to retry can’t speak to someone online can anyone help? 

Failed credit check for sim card

I wanted to buy the unlimited essentials plus sim card. This is my first sim card and i have no credit score as i dont have a credit card or mortgages or anything.EE, though very nice, said i could not have this sim card as my credit score is low and...

elksama by Explorer
  • 868 Views
  • 3 replies
  • 4 Helpful

Flexi plan

I have a flexiplan for my daughter. It has credit  but hasn't updated this month?  Do she has no calls - data - text.. Also it won't let me gift data to her either ? Any idea ? 

Susisoo by Explorer
  • 528 Views
  • 3 replies
  • 0 Helpful

Resolved! Download my bill

I am trying to download the bill from website and EE app. But I couldn't find out a bill from both of them. I subscribed a monthly plan. Please help to download the PDF file

Halehut by Explorer
  • 707 Views
  • 4 replies
  • 3 Helpful