Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 16165 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 26217 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 54048 Views
  • 55 replies
  • 13 Helpful

Email changed

Hi,I've changed my email/login but communication still goes through my initial email.Can you tell me where/how i can redirect communications to the changed email address.Many thanks,

stnguyen by Visitor
  • 281 Views
  • 1 replies
  • 1 Helpful

Closed account

  How can i solve this problem. Its been 2 weeks i change my pay as you go to contract. From than its look like this. 

Zizvivid by Visitor
  • 318 Views
  • 2 replies
  • 0 Helpful

Ridiculous pricing for upgrade

 I’ve just been told that upgrading to the cheapest iPhone 16 handset with 25gb of data will be £68 per month for 24 months. That’s £1682, of which includes the phone which is available to buy through EE for £800 . That leaves £882 for the airtime pl...

Contacting ee

Hi I had an account with ee but for some reason it's been closed with a bill of over £3000 is there a way I can contact them without calling them as I have heating problems? 

Email address needs to be deleted

My husband has recently passed away, so I phoned EE to cancel his phone number. I have been using the old email address which I wish to retain for the new account however I can’t make a new account although I have got an account number from EE to be ...

LCGL by Visitor
  • 560 Views
  • 3 replies
  • 1 Helpful

I’m overcharged

Hello , I noticed my recent bill is three times more expensive than I should pay. I call to Ee customer service to complain and they told me there is/was an error with roaming. I was informed also that my case needs to have a special investigation be...

BartekL by Explorer
  • 495 Views
  • 2 replies
  • 1 Helpful