Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

No Internet

Our Internet if off not sure why

Disgraceful Upgrade Tactics

You seriously know what you’re doing EE when attempting to rip customers off. Trying to upgrade via your website and the prices fluctuate instantly - I can upgrade for free and then I can’t?!? Lands me on the most expensive iPhone, I have to change t...

i nedd to print off my last statement

i cant find away to download my last bill and print it off

deactivated account

I am having trouble getting my sim to be active again. When i log into the EE app i have a warning my account has been deactivated and that i should pay the bill, yet when i check that there is no bill. What do i have to do to reactivate my sim?thank...

Resolved! To much for there brain capacity that coming from a div

Good luck mate I had a £55 contract and £8 in one I lost my £55 phone so got upgrade next day dpd delivered my phone asking for a pin I knew nothing about so I ring ee for them to tell me they sent the pin to my lost phone and just as you think they...

canceling acount for disabled father

Hi, my mother died and my dad had a catastrophic stroke. I need to cancel the phone contracts on their account. The bereavement form doesn't do the job because my dad is still alive.I could use some suggestions - thanks very much

Resolved! PayG to pay monthly - account closed on my ee app

Hi, I recently switched from Pay G to Pay monthly, previously my ee aap was showing all my payg information, since shifting to pay monthly, no billing info available on my ee aap. The in store person were not a big help, called 150 and they said they...

Resolved! Can't. Pay my bill lo

Resolved! cancellation

how can i cancel my contract

Resolved! I try to go to the Bills & Invoices section but it won't let me.

I am trying to download my bill but your site will not allow me to go to that page. It just buffers for a couple of seconds and returns me to the tab. I have cleared my cache as I thought that might help but it hasn't made a difference. I need to ...