Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Charged £500 for a returned device and microphone isn’t working’

I am extremely stressed.EE have added a £500 Charge For a phone that I returned a month ago, they already confirmed that the phone was returned. I called them and I said I keep getting text saying that I haven’t returned the phone and I’m going to be...

Removing a device from a plan

I have a mobile plan which is fine, but I have 3 devices on that plan and I wish to remove one of them. It's no longer in use and I'm still paying for a data plan. All I want is to remove the device & basically stop wasting money on data I don't use....

I can`t access my invoices on my online account

Resolved! Update my bank details

I would like to update my bank details

Resolved! upgrade

Hello, In previous months, I could change my SIM card plan and there were many different plans available on the site and I could use the 6-month discount, but now there are only 2 plans available and none of them include the discount. I wanted to ask...

Resolved! One of two of my contracts is at end date

I have two bills on the one contract. My phone and sim which Is not over yet and a tablet and sim plan. The contract is now complete on the tablet and sim. I don't use the sim or number in the tablet at all and was wondering, 1 do I need to cancel th...

Resolved! Hi , i am out of EE mobile contract 24 months, i did cancel the contract n was

Hi , i am out of EE mobile contract 24 months, i did cancel the contract n was overpaying for 2 years . can i get money i overpaid for.

Questionable 7.99 subscription

My recent bill includes a 7.99 subscription payment that it doesn't state subscription for what.

Resolved! Over charged

So I decided to change to sim only contract to save some money when I was due for an upgrade in September this year.i was originally paying £80 for my phone contact and then I was offered a sim only deal at £14 a month which I took out and signed all...

Will I have two payments when I upgrade my contract?

My direct debit for my contract comes out on the 1st of every month. My contract ran out in October and I have been rolling until I renewed my contract yesterday (5th December). Will two payments be taken from my account this month? I have already pa...