Contracts & Billing

Resolved! Billing

Hi yous have taking a payment today for £65.79 and I was to contact yous to get it put back into my account. As my first month is free it is on my account 

Resolved! I want to download and print my december invoice/bill why cant i access this

Resolved! Correlation ID

Where would I find correlation ID, need it for a Google play charge that occurs every month but not showing on Google play. They need a correlation ID for there investigation 

Resolved! Printing invoice subscription.

Hello,Hope you're well. I need your help and guidance on how I can get  my monthly subscription related to my mobile phone.Thank you.

Resolved! Inquiry Regarding Billing for Converted Prepaid SIM

Dear EE Customer Service, I hope this message finds you well. I am writing to express my confusion regarding the recent bills I have received for my SIM card, as I was under the impression that my account had been successfully converted to a prepaid ...

Resolved! Billing

I’ve just checked my bank and £74 has come out for my sim only plan which should be 1/2 price for the first year so it was something like £24 per month. Anyone any idea why I’ve been charged over 3 times? To make life better I can’t access my “my ee”...

Resolved! Plan pause

I used to be able to pause my monthly flex plan. I am unable to do this now...any advice please.

Resolved! EE website and app keep saying something went wrong when i try to check my phone

so i recently received my new samsung s25 ultra. i thought my phone bill was just £40 a month but turns out ive been charged for 2 seperate bills. one for the phone and one for my sim. firstly i think its ridiculous as its like a £80 bill now when i ...