Sony D charges to my EE account not mine

[steph818]

I have received £231 of charges in 1 month to Sony D. EE will not help me and tell me to call the billing company… they cannot do anything about this either. I do not even have a PlayStation. We do not have any text of these charges absolutely nothing at all, what can I do? …. Before they cut me off for rightfully non payment 

thanks 

[Chris_B]

@steph818  The billing company can do something about this as they have allowed fraud to be committed.      

[Leanne_T]

Hi @steph818 

I am very sorry to hear this has happened. 

What did Sony advise when you contacted them about the charges? 

Could they see these charges have been made using your details? 

Leanne.

[Linds1980]

I have had the same happen to me 3 charges on my mobile account I do not have a PlayStation and not had no response from sony email ee provided or telephone number. 

can ee please help 

[Linds1980]

Did you get this sorted I have had the same happen to me 

[Linds1980]

Did you get anywhere I have had same problem 

[Katie_B]

Hello @Linds1980. 

Thanks for coming here. 

I am sorry to hear this. 

You would need to contact Sony direct for these charges to be looked into, as we have no access here on the EE Community to see what was purchased. 

Are these the contact details you have?

02035382665

SonyEntertainment.UK@eu.sony.com.

You can also fill out an online contact form HERE. 

Katie