Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Zobayd

Resolved! joint account

I have two sim cards on one account and would now like to have separate accounts is this possible

Resolved! Bill

I’ve been trying to pay my Bill for a week now and it isn’t loading for me to do so. I’ve tried and tried. Has anyone else had this issue?

Does anyone find talking to a representative difficult - I am 86 years old

In trying to reduce my account I have been very badly treated - I am 86 years old and am patronised and I want to know what I am paying for

Resolved! Text message from “EE” or scam

Hi I received the attached text message supposedly from Ee, just wondering if it’s a scam as I’m pretty sure my bill isn’t due to be processed yet. Thanks

I do l pay my phone bill and phone contract at the same time?

I started using ee phone contract from last month but have not received any bills for that. I only received data plan bills, is there any possible l can pay my phone contract bill as well? Please help.

Resolved! trade in

Hi allI upgraded to a new phone last November 2024. I opted to trade in my old phone for a monthly discount on the plan. However it is nearly April 2025. They have still not asked for the trade in phone even though I am still getting the monthly d...

Resolved! Sim only upgrade

I currently have a sim only, I am in month 16 of a 24 month contract and I pay £33 a month at the minute, I am able to upgrade for free right now, I have seen the same sim only deal I am on now for £24 a month for 12 months then £48, 24 month contrac...

Resolved! Moving to sim only - options not shown when clicking upgrade

Hi,I want to move 2 tablet plans to data sim only, the contracts ended in Nov 2024 - when I click upgrade the only options given are for paymonthly tablets, no sim only plans. When I click the advert for switch to sim only, this takes me to the upgra...

Ee is a rip off

Ee told me that I need a sim deal rather than a goodie pack i said no as if anything happens with a goodie pack there's no debts if I have cash issue's but with a sim deal I'd wnd up in debt i can not pay i was told no no you can stop paying when eve...