Skip to main content
Forum FAQ's

Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 13840 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24546 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 48964 Views
  • 55 replies
  • 13 Helpful

Suing EE

Hi, I want to leave here my experience with this awful company. I've been a customer for 4 years. On the 11th October I decided to be a customer for 2 more years.I renewed my contract with EE for another 24 months. On the 17th of October I decided th...

Modescu by • Investigator
  • 3975 Views
  • 26 replies
  • 16 Helpful

Pay Monthly Sim Only

Recently switched my number from another provider to EE and purchased a Pay monthly SIM card which was activated today but there is nothing showing on my EE online account ?

ED1961 by • Visitor
  • 329 Views
  • 1 replies
  • 0 Helpful

Billing

I’ve been an EE customer for near on 10 years, this year after several family deaths I struggled to pay my bill. I informed EE at the start of the year regarding this, my handset contract ended in march and was fully paid off. I also informed EE rega...

For help

I need to check the call records from 2 months ago, how can I check it? thank you!

does ee do webchat?

my plan seems quite high - £100  a month. I am looking on thre website for a webchat function so i can ask someone from ee to look at my useage and see if I should be on a different, cheaper plan, to suit my needs more. But i can't see a webchat func...

mobile sim bills

How do I view my EE SIM card bill? I am trying to view it both on the website and in the App's manage sections, but there seem to be no options to view it. Also, how do I apply a cap? I have been charged and I do not know for what reason

Resolved! Paying phone bill

my services has been limited and I want to pay off my bill however my account doesn’t seemed linked to my number for some reason. I can’t pay on the phone lines as they are closed and the app isn’t giving me no access to my account with my contact fo...

Josh09 by • Visitor
  • 413 Views
  • 3 replies
  • 0 Helpful
Most solutions
More
Top Helpful authors
More
Learn about