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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 13840 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24546 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 48964 Views
  • 55 replies
  • 13 Helpful

I have two phones on sim only plans .

Two phones on sim only plans , both eligible for upgrades.  both phones are in my name but  paid from different bank accounts as one is my sons. i can upgrade my sim online but not the other phone ? this is proving impossible to resolve as when my hu...

Why am I being charged without a bill

Every month you send an email with a link to the bill but I am unable to find a bill on the account I’m not even able to find the account number. The link contains EE sales only, and for that reason I am sat on a call about to leave EE but that’s as ...

Paula-Z by • Visitor
  • 351 Views
  • 2 replies
  • 4 Helpful

Billing

I would like to see the invoice details,but there is no invoice either in the app or my e-mail.Can you please send my invoices via e-mail? My mobile number is: *********** My e-mail address is: **********@********* Thanks [Mod edit: Please do not sha...

Mehmet11 by • Visitor
  • 308 Views
  • 1 replies
  • 0 Helpful

Resolved! Add new sim and transfer old EE number to New EE sim?

I have a contract with EE already, but I want to add a Sim to my account (30%) off at the moment. However I would like to transfer my EE number from the ending contract to this New sim at the end of my contract. Is this possible?? Or do I just need t...

My contract for tablet ended last year was part of mobile phone package which got another year left still being charged for tablet  

CT5965 by • Visitor
  • 297 Views
  • 1 replies
  • 0 Helpful

Resolved! Re: dispute of charges

I need to get in touch with an EE customer service representative very urgently to resolve over charge case

bj90k by • Visitor
  • 374 Views
  • 1 replies
  • 2 Helpful

Issue speaking to contact centre

Hi is anyone else having issues trying to speak to upgrade team as I have tried to call  at different times and been on hold for nearly. 2 hrs each time. Does anyone else have alternative details of how to get to speak to team as they need to confirm...

Tommy722 by • Explorer
  • 362 Views
  • 3 replies
  • 2 Helpful

Recover number and mobile plan

Hi, I’ve recently (about two weeks ago) cancelled my mobile plan. However, I need it urgently now to receive an access code for resetting an important password. I was wondering would it be possible to recover this number? Also, I’m currently outside ...

pei by • Investigator
  • 429 Views
  • 8 replies
  • 0 Helpful
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