Contracts & Billing

All discussion around anything related to EE billing or contracts

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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 14155 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 24758 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 49551 Views
  • 55 replies
  • 13 Helpful

Leaving EE

Hi everyone My EE contract is finishing in October and I want to leave EE I hate them now many years ago I had a contract and then at the end of the contract I told them I want to leave and I had VIP number I paid £600 for the sim card and transferre...

Account ownership

i’ve bought a phone on contract under my fathers name because i wasn’t eligible to buy one yet. and now both of our account are together and if i ever need to go to EE to replace my sim card or anything. i will always need him there as he is the acco...

Move from Personal to Business Customer

I have recenlty set-up a business and I have been enquiring for 3 weeks with  CS @ 150 to move my account from Personal to Business. On every occasion I enquire there seems to be a reason as to why I cannot do it. Yesterday, I spoke to an advisor whi...

Danothy by Investigator
  • 770 Views
  • 7 replies
  • 0 Helpful

Can't log in

Hi please can someone HELP ME I'm going mad I can't log in to my account I need to change my payment details Thank you 

Resolved! EE VAT Invoices required

My Account No. ********* I want Vat invoices from Apr - July 2024   [mod edit: personal details removed from the public forum]

MCP3 by Visitor
  • 666 Views
  • 10 replies
  • 4 Helpful

Reopen account

HiI'm not in the UK right now so I didn’t use my EE number, but when I checked the bill I found that my account was closed. I will go back to the UK on 25/9 How do I reopen it? (If I don’t want to make international calls

Yitingkuo by Investigator
  • 680 Views
  • 7 replies
  • 1 Helpful

Still being charged for a paired watch

Hi all. I had a paired watch contact which came to an end about 2 months ago. I called EE once my contract ended to cancel this device to ensure it did not renew as I don't use the watch anymore. It appears I'm still being charged for the WiFi plan o...

Lauraw92 by Investigator
  • 416 Views
  • 1 replies
  • 1 Helpful

Resolved! Double Netflix

Have just moved over from BT on the 28th August for both TV and Broadband.  Before the end of the day I received the first bill from EE - understandable if you are billed in advance of a period.However under my bill for TV this is showing Netflix Pre...

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Herbhead by Established Contributor
  • 403 Views
  • 3 replies
  • 0 Helpful