Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Re: Change of ownership

I upgraded my mobile phone account I bought for my Daughter it’s been over 3 months how can change owner ship to her name online thank you

Refund ASAP

Hi I paid an upfront cost of £100 for a 5G sim based router. However, my application was denied and I was hoping how do I get my money back?

Can I haverefund

Did the deposits on mrq

Incorrect billing

I need to get in touch with EE. Tried phoning, texting nothing works. They don't even ring backWhat is EE's email address ? Does anyone know? Thank you

How do I find my mobile bill and internet bill ease

Request for Procedure to Cancel Direct Debit

Dear Support Team,I hope this email finds you well.I would like to request information on how to cancel the direct debit for my monthly package because Due to changes in my financial situation, I'm unable to continue with this monthly payment and I'm...

Hi

Resolved! Need to change spend cap

Read moreAnyone can help how to change spend cap bery urgent , need internet to use maps when i arrive to france , on my way to board a ferry in the next 50min , and very stressed that my internet wont work there as it is 0£ spend cap , and couldn't...

Resolved! Me and my wife use ee sim, completed one year, how can we contact now.

Cancelling before minimum term due to poor service

Hi,I recently switched to EE, primarily because it was promoted as having the best mobile data and roaming speeds. I moved from Vodafone, expecting an improvement, but unfortunately, that hasn’t been the case.In the two months since I made the switch...