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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 60443 Views
  • 69 replies
  • 14 Helpful

Payment system not working

I have been trying to pay my bill for several days now and keep getting an error message saying payment declined? There are funds in my account and I have contacted the bank who have stated there is no issue with my account, I have tried to pay via t...

Adele112 by • Visitor
  • 408 Views
  • 1 replies
  • 1 Helpful

Resolved! Change direct debit date

I need to change my direct debit date but it says I've changed the maximum amount. I need to change it as I've changed jobs and my pay date has changed. How do I go about this otherwise I will unable to pay on usual date 

Lvb7 by • Visitor
  • 554 Views
  • 2 replies
  • 0 Helpful

EE is not accepting my payment and my bill is now overdue

I've tried repeatedly to pay this bill on EE's website on multiple devices and with multiple cards and it keeps just saying that the service is not available. Now my bill is overdue and there seems to be nobody who can help me. It is incredibly frust...

DRust by • Investigator
  • 1628 Views
  • 14 replies
  • 9 Helpful

Abuse

Hello a long time ago I apply for a phone and after they call me I answer and they say have idk what for me ..a smart hub for me ..and I say I will cancel this order because I have home one  and I will go in a shop to check ...after 2 months they sen...

Shotxv by • Visitor
  • 442 Views
  • 2 replies
  • 3 Helpful

Resolved! Smart benefits question

Soon I will be upgrading from a legacy plan to a new sim only plan, as the current one is rolling over since Oct 2017, and isn't fit for purpose. This new plan includes a generous data allowance and one smart benefit, however I forgot to ask the upgr...

dgmjr2018 by • Investigator
  • 1393 Views
  • 5 replies
  • 1 Helpful

Resolved! Deferment

I would like to defer this months mobile bill payment by two weeks 

Kimmyers by • Visitor
  • 433 Views
  • 2 replies
  • 1 Helpful

Hi I got cut off but called today to make a payment I paid £120 off of my bill and got put back on until the 27th and for some reason I have been cut off again today 

Tommyp90 by • Explorer
  • 304 Views
  • 3 replies
  • 0 Helpful
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