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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 13700 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24422 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 48621 Views
  • 55 replies
  • 13 Helpful

Pac Code/leaving/upgrade

Hi.I am looking at upgrading my daughter's iPhone (on my account) not necessarily with EE. On initial looking the upgrade deals were not ss good as some other network providers.  So to keep options open I requested the pac code for her phone and to d...

jdmac789 by • Investigator
  • 449 Views
  • 3 replies
  • 0 Helpful

apple watch

Today I found out I have been getting billed for an Apple Watch that I was told I was receiving free of charge due to asking for military discount in store and them saying they can’t do that in store so have the Apple Watch instead… I want to see my ...

Cancelling contract

Good evening. My contact is up on the 25th September and it can't come soon enough, finally get to leave the money grabbing **bleep**holes and go elsewhere.  Now I know you need to give 30 days notice, so if I give my notice on the 25th August will I...

Lee273 by • Investigator
  • 995 Views
  • 12 replies
  • 0 Helpful

Multi line discount

I am looking to upgrade my sons phone. When I add the product to my basket a multi line discount comes up taking the total from £40.33 a month to £20.33 a month which includes the monthly cost of the mobile phone. However, the essentials unlimited pl...

rindy149 by • Explorer
  • 634 Views
  • 3 replies
  • 4 Helpful

EE Credit note- how to view it in my account

I was offered a credit note to compensate for an error in my order set up. I received an email from EE saying that 'Thanks for getting in touch. We've added a £xx credit to your next bill. You don't need to do anything; we'll add it automatically'.  ...

ACP4 by • Visitor
  • 1204 Views
  • 2 replies
  • 2 Helpful

Customer service mrs pingy

Yes its terrible says they close at 10pm but tried ringing it said 9!! I wouldn't bother ive messaged been told the wait is 7hrs 10min!! It's gone terrible if the wait is that long is the call centre based here in uk? Especially now they are joined w...

Hi

Can you explain me why im suspended why did I pay my contract why you are asking me still to pay 30£ extra 

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