Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

How do i find how much i owe on my contract

Resolved! Something wrong going to EE

I can't seem to link my EE mobile phone account with my broadband.It's sayingYour details don’t fully match those on the billing account Call 150 from your EE mobile or 0800 956 6000 from any other phone to get help.You can quote error code: Given Na...

Resolved! Contract

I can't find out when my phone contract runs out. EE just run me circles to upgrade etc. It's a simple enough request. Any ideas please

Changing account owner

I’m trying to change the ownership of an account, but I’ve hit a dead end.The previous account holder left the business, and I need to gain access. I can log into our business account online, but I can’t update any details without speaking to someone...

Resolved! How to change my phone?

Hi I upgrade my EE around 5 days ago but I want to cheng my phone if possible please

Resolved! EE changed the wrong plan

So I got a new plan and tablet upgrade but they charged the wrong plan now my partner only has data on her phone no calls or texts. She has appointments with a few different doctors tomorrow but our 13 year old spinal surgery going ahead in two weeks...

Resolved! I still have 12 months to pay on my phone cantract

I took out a Flex Pay contract, everything was explained to me at the time, other than, I never enquired what would happen, when my 2 year plan contract came to an end. I still have 12 months to pay on my phone cantract.

Resolved! payment for billing

i need heelp to pay for my bill so pls help if yous can

I require a VAT Invoice

Resolved! App down

It’s annoying can’t pay my bill as app is still down