Refund upfront

[Umair6]

Hi I ordered iPhone 15 Pro max upfront have been taken from my account but didn't get refund after 5 working days when I called customer service I have been told upfront will be refund in 5 working days.

[Leanne_T]

Hi @Umair6 

Thanks for coming here. 

Does the payment show as pending with your bank? 

Did you cancel the order or was this the order not accepted? 

Leanne 🙂

[Umair6]

The payment is not pending its been deducted from my account.and I didn't cancel order they do credit check and after that they told me its declined and I will receive refund with in 5 working days but I still didn't received my upfront money back

[Chris_B]

@Umair6  Refunds take between 7-10 days 

[Umair6]

It's been 28 days still didn't receive my refund its ridiculous I called help line they have been told me every week sir it will be soon in your account.today I called helpline they said send email on missing.payments@ee.co.uk I send email still no reply