Refund upfront

[Umair6]

Hi I ordered iPhone 15 Pro max upfront have been taken from my account but didn't get refund after 5 working days when I called customer service I have been told upfront will be refund in 5 working days.

[Leanne_T]

Hi @Umair6 

Thanks for coming here. 

Does the payment show as pending with your bank? 

Did you cancel the order or was this the order not accepted? 

Leanne 🙂

[Umair6]

The payment is not pending its been deducted from my account.and I didn't cancel order they do credit check and after that they told me its declined and I will receive refund with in 5 working days but I still didn't received my upfront money back

[Chris_B]

@Umair6  Refunds take between 7-10 days 

[Umair6]

It's been 28 days still didn't receive my refund its ridiculous I called help line they have been told me every week sir it will be soon in your account.today I called helpline they said send email on missing.payments@ee.co.uk I send email still no reply

[GHall0227]

Have you received your refund? I’ve been waiting over a week and still haven’t had my money back. 
that email address missing.payments@ee.co.uk is clearly not manned by anyone.. 

[Katie_B]

Hello @GHall0227. 

You should receive your refund within 14 days. 

If you have been waiting longer than 14 days, please give us a call. 

Katie

[GHall0227]

Oh ok, I’ve heard 5 days, 7 days, 10 days and now 14 days. 
can’t EE have all knowledge sorted. 

[Puja15]

Hi,

I am writing this message regarding my refund,

last year I have try to order 16 pro max but unfortunately it was error so it’s been a year 

i have  already been told by consumer service to contact you , I hope you will help me out 

[Katie_B]

Hello @Puja15. 

Welcome to the community. 

We have no account access here on the community to be able to look into a refund. 

Please give us a call so our customer care team can look into this further for you. 

Katie