13-04-2024 04:05 PM
Hi I ordered iPhone 15 Pro max upfront have been taken from my account but didn't get refund after 5 working days when I called customer service I have been told upfront will be refund in 5 working days.
13-04-2024 04:46 PM
Hi @Umair6
Thanks for coming here.
Does the payment show as pending with your bank?
Did you cancel the order or was this the order not accepted?
Leanne 🙂
13-04-2024 05:10 PM
The payment is not pending its been deducted from my account.and I didn't cancel order they do credit check and after that they told me its declined and I will receive refund with in 5 working days but I still didn't received my upfront money back
13-04-2024 07:48 PM
@Umair6 Refunds take between 7-10 days
26-04-2024 04:02 PM
It's been 28 days still didn't receive my refund its ridiculous I called help line they have been told me every week sir it will be soon in your account.today I called helpline they said send email on missing.payments@ee.co.uk I send email still no reply