Hi,
I’ve spoken to the Collections Team regarding my account but I’ve still got a question.
I find it very difficult to speak on the phone — it makes me nervous and stressed to the point I feel sick. I’m making payments as per my arrangement, but I’d like to set up a standing order while I’m going through this period of financial difficulty.
On the back of my bill under Ways to Pay it says:
> Online via your bank
Pay via your bank or building society to our bank.
Bank name: EE Limited
Account number: 31012304
Sort code: 40-02-50
Please use account number/1 as a reference.
Please allow up to 3 working days for your payment to be allocated to your account.
My questions:
1. Is my account number just for airtime payments, how do you differentiate towards manual payments?
2. When I send payments using these details, how does it get offset towards Flex Pay?
3. Can someone confirm the exact payment amount and due date for my arrangement so I don’t get it wrong?
4. Is there any way to do all this without having to make phone calls?
Any advice would be really appreciated — I just want to make sure I’m paying the right amount, on time, with as little stress and human contact as possible.
Thank you.
“We are stardust, born from exploding stars. The nitrogen in our DNA, the calcium in our teeth, the iron in our blood, the carbon in our apple pies—all were forged in the hearts of dying stars. Every breath, every heartbeat, carries the story of the universe. We are connected to the cosmos, to the galaxies beyond, and to all life on Earth. Truly, we are star-stuff, children of the universe, shining with the light of a thousand stars.” - Carl Sagan
