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Phone contract

Chezza7071
Visitor

‎04-01-2026 04:39 PM

My airtime contract is cancelled but I’m told I can’t set up a direct debit or standing order 

I have to phone each month to make a payment? 
I have a sort code and account number to 

why can’t I ? 

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎04-01-2026 05:38 PM

Hi @Chezza7071 

What do you mean cancelled is this debt you are paying? 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Matt_124
EE Community Star
EE Community Star

‎05-01-2026 12:40 AM

I feel a bit more context may be needed here. 

Is this a Flex Pay contract where you had an Airtime plan for 24 months and have elected to cancel this at the end of the minimum term while continuing to pay off the remainder of your device taken over 36 months?