Sony D charges to my EE account not mine

[steph818]

I have received £231 of charges in 1 month to Sony D. EE will not help me and tell me to call the billing company… they cannot do anything about this either. I do not even have a PlayStation. We do not have any text of these charges absolutely nothing at all, what can I do? …. Before they cut me off for rightfully non payment 

thanks 

[Sismail]

https://boku.zendesk.com/hc/en-us/requests/new

Use this it’s quicker response usually within 3-4 days it will ask what number was charged etc 

[Chloedalton]

Thank you ☺️ 

[Tomillie11]

The same thing has happened on my 10 year old daughters phone. We have no PlayStation either. EE don't want to know they just want their money. 4 payments of £39.99 gone out same day same time. It's fraud ! 

[Tomillie11]

The online contact form comes up as an error and Sony Entertainment email bounces back ! 

[Christopher_G]

Hi @Tomillie11 

This is something that Sony will be able to look into for you, once you're able to get in touch with them. If their online form isn't working for you, it may be worth trying a different browser.

Our Third Party Phone Bill Charges Help page has full information including a link to charge to mobile code of practice which has full information on what EE is responsible for. 

To prevent any further charges outside of your allowance you can text BAR to 150 from the EE device or if you do not have access to the device, give us a call and the team will get this applied for you. The team can also help if you need support with the bill payments whilst this is being looked into.

I hope you manage to get this sorted. Please keep us updated with what happens.

Chris

[Julia115]

Exactly the same happened to me in the last week with 4x 39.99 billed to my number even though it don’t have a PlayStation account. I’ve spoken to EE, Sony, PlayStation, Action fraud and Boku, and finally I’ve been told by Boku that I will eventually get a refund. It was so difficult and stressful to get this sorted - no contacts or information via support pages, or easy guidance to stop the fraud continuing.  PlayStation were particularly disappointing, as even though they knew my mobile was being used for fraudulent payments, they refused to remove my number from that account. 
I don’t know when the refund will come; nor do I have any information on whether my mobile phone number has been removed from the fraudulent account and when it will be safe to lift the premium service bar from my account.