Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Obtain a copy of contract that I signed over the phone

Hi,I went through an upgrade and the EE call centre person guided me through the contract details but the one I have been placed on does not match what I agreed to. How do I find/request a copy of the call transcript and the contract that I signed di...

does ee do webchat?

my plan seems quite high - £100 a month. I am looking on thre website for a webchat function so i can ask someone from ee to look at my useage and see if I should be on a different, cheaper plan, to suit my needs more. But i can't see a webchat func...

mobile sim bills

How do I view my EE SIM card bill? I am trying to view it both on the website and in the App's manage sections, but there seem to be no options to view it. Also, how do I apply a cap? I have been charged and I do not know for what reason

Help with a statement of account that shows the total paid and outstanding total

Resolved! Paying phone bill

my services has been limited and I want to pay off my bill however my account doesn’t seemed linked to my number for some reason. I can’t pay on the phone lines as they are closed and the app isn’t giving me no access to my account with my contact fo...

Ee leaver, additional line

I have 30% leavers discount. If I take out an additional line would this also qualify for the 30% discount? TY in advance

EE sim bill

Phone

Hi I would like to try and get a new contract phone please

Unable to pay bill online whilst overseas

Hi! I am suffering a problem that when I was trying to pay my bills,it kept showing "the payment didn't go through", I have tried the fast payment, ee app, and tried on a laptop as well. On the laptop it showed that "session expired". There is one mo...

Itemized bill

How do you see your itemised bill