Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! How do I contact EE to check/complain about my bill, please?

Resolved! UNBAR

I recently phoned ee because there was a bar on my phone so I phoned them and they UNBARRED it but it’s still saying there is a 3rd party bar when I try deposit online through my phone. They said it could take up to 24hrs for it to come off. Does any...

Resolved! INCREASED MONTHLY COSTS ANNUAL ADJUSTMENTS

I thought these were subject only to inflation costs, so how come 6+%

How to change debit order date to 1st of the month?

I found the webnpage to change debit order date. However it does not allow me to select the 1st as the day for it, only other options on the drop down. My debit order is currently on the 13th. Help please.

Resolved! Cancellation of the subscription or change of subscription plan

Hey So i opted for the unlimited subscription plan but since I don’t have a stable job and I’m financially struggling, hence i want to either change my subscription plan or cancel it. Is there anything I can do about that?

Resolved! Late payment

Iv missed this month's payment through finance difficulties Can I pay both last month's and this month's together with out being cut off

Resolved! Spending cap raise

Partners involved in rtc in oklahoma and this company won't allow me to raise spending cap

Resolved! Contract

Hi,, i need to make a claim to get my screen repaired. Could get a proof purchase document or a receipt please?

Resolved! No billing information.

Before Christmas I changed my EE account (upgraded) since then I have been told my bill is ready for viewing but on going to the site only my previous contract bill is shown, which has now been closed. Had no bill information for Feb or March regardi...

Resolved! I have a contract which includes 3 phone numbers

I have a contract that has 3 phone numbers - 1 is not used but incurs a charge - how can I remove it