Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 61329 Views
  • 69 replies
  • 14 Helpful

Resolved! Contract

Hello,For personal, health reasons I moved to Germany yesterday from UK/Wigan.I need to cancel the phone contact.Can you please advise how can I cancel the contract?Thanks Erisa

Erisa21 by Visitor
  • 387 Views
  • 2 replies
  • 4 Helpful

Resolved! Re: EE Upgrades: All you need to know

Hi, I’m on upgrade anytime from 16 May 2023; I wanted to upgrade as it’s within 45 days, however I’ve just learnt it’s now changed to 30 days. If my contract was signed for in 2023 shouldn’t the 45 days still stand? My broadband is also up for renewa...

Mls7 by Investigator
  • 545 Views
  • 3 replies
  • 1 Helpful

Resolved! Pay bill

It says myEE. Is down. How do I get onto my account to pay my bill? 

Unsubscribe from emails and texts.

Is there a way to unsubscribe from bloody text messages and emails regarding your monthly bill notifications, ' your bill is now ready to view' I'm in a bloody broadband contract, and the payments are the same every month. I do not need reminding. No...