Switching Bank Account

[Ewan15]

Please note that if you decide to switch bank account, your original Direct Debit (DD) to EE will transfer to the new bank account.

However EE will subsequently set up a new direct debit (Not sure why) . Do not try to tidy up your new bank account by cancelling the old direct debit, after EE have started using the new one.

If you do you will get a letter from EE informing you that you are no longer paying by Direct Debit and need to make other payment arrangements. 

Why are EEs financial systems unable to distinguish between an out of use DD and an in use one?

[Chris_B]

@Ewan15  did you switch bank accounts after you received your bill or before you receive your bill ?  if you did it after you received your bill then it’s an automated process that’s already been put into action once you receive that bill. if you did it before you received your bill then the automated process will automatically start with a new bank account. 

[Ewan15]

@Chris_B  I waited until the new EE DD had been used by EE to take the direct debit, so cancelling the old one should not have been an issue

[Chris_B]

@Ewan15  It’s still not an issue as it’s been paid by the new DD. 

[Ewan15]

@Chris_B except when I phoned EE about the letter they had sent me they said a new DD needed to be set up. So now I have two again 😭

[Christopher_G · Accepted solution]

Hi @Ewan15 

We don't have access to your account here in the forums, so it's difficult to say exactly what has happened. If you contact our Customer Support team on 150, they'll be able to look into this and explain why the Direct Debit details were needed again. 

Chris