Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

In store phone repair. ID

So EE inform me this morning I need a passport or driving license to get my phone repaired. Being disabled I have neither. On calling them they claimed its to do with GDPR. But they NOT taking my Sim and the phone is Factory reset, so there is no GDP...

Re: Invoice

I need invoice copy for DD payment £ 256.50

Resolved! pay my bill

Hello EE, I received a letter regarding paying my final bill, my account number is and reference .Please can I do this payment through online. If could get the account number of the bank - I can only see the sort code [mod edit: please do not post ...

Contract Renewal

Not getting any joy and hoping perhaps some members have had the same experience and can help. Contract due to end on 25 November , called in October and arranged a new contract, signed a e-contract at the time. Received a standard text this morning...

Resolved! 9 November bill

Resolved! Want to know how much my bill is

I can't pay my bill on 150, EE app still isn't working,

The 150 automatic system seems to have an error, the webpage isn't fully functioning, and the EE app is still unusable due to improvements. It's been months since I've had my tablet in my hands and now it's back and just a few minutes ago I had rem...

Change the Data allowance to include call allowance

Hi,I would like to ask if I can lower the data allowance and then include the call allowance in the contract with the same monthly contract price. I just started my 24-month contract last October.Thank you.

Resolved! Accessories 24

Hi, I'm thinking about adding an accessory to my pay monthly account. Online it says a 24 month contract at £21 a month but the terms and conditions say it needs to be paid over 11 months. Which is correct?

Resolved! Help

Hi can any one help to download pdf bill