Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Septembers bill incorrect - unable to view online

Hi allI was always under the impression mobile services were paid a month in advance ?My monthly bill is always quite high due to the number of plans and devices for a family of 4.Bill usually generates the 9th of every month. I have looked Today and...

Upgrade v New Line

I’m currently due an upgrade but I’m finding the upgrade costs just now are a bit ridiculous, it’s actually significantly cheaper to add a new line to my account where I can get the same phone/contract for around £15 cheaper a month, seems like such...

I do not want to upgrade or change to sim only plan at the end of contract. What I need to do?

A "Have My Cake And Eat It" Strategy

I'm planning on taking early retirement in February next year and as part of getting ready for that change, I've been looking at my mobile needs and options... which quickly becomes very complicated. I thought it might be an idea to break down what I...

Overpaid

I looked on my EE phone bill today I have notice that 61 pound has been took out from other services that I have not spent . I do not go over my limit I stay in my contract I rang up 150 to speak to an adviser about this situation. I was on hold for ...

Resolved! Upgrade

Hey, I’m going to upgrade my phone but I was just wondering when the first bill would come out of my account, whether it would be the day I upgrade it or a few days later.

Re: I want to cancel direct debit

Cancel direct debit

Customer service

What is the customer service number? I need help paying my bill

Billing issue

Hi I am paying 5 odd pounds extra on my bill.I called in some time ago regarding the issue and I was told that it was not on EE's side and that they can not do something about it as it was a subsection of some sort on the phone, i checked on the phon...

Free Line Rental for 3 months

Just started my new contract, but noticed it says that I have 3 months free line rental which ends in Dec. as an Add-onWhat does this mean?