Skip to main content
Forum FAQ's

Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 14253 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24813 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 49721 Views
  • 55 replies
  • 13 Helpful

How do I cancel within my 14 day cooling period?

Hi, hope someone can actually help because in store staff aren’t of any help and customer service tries but is confusing.i recently what I feel got confused and pressured into a contract with devices and services I didn’t want or need in store. But I...

Resolved! Paying off mobile contract

I currently have a EE iPhone mobile contract with SIM card, but I would like to pay off this contract as I want to trade in this phone with apple and get a mobile contract with them due to a better offer. However I would like to have a sim only contr...

Resolved! Transfer of contract

My oldest daughters dad added a phone contract for my youngest daughter on his account along with his other daughter, and he now wants to return her phone and cancel her one so he can get a house. Is it possible to transfer her phone contract over on...

K4yl20 by • Investigator
  • 418 Views
  • 1 replies
  • 0 Helpful

Poor customer service

Despite two phone complaints and a conversation with Executive Customer Service, I am still being overcharged every month. I think they make it very difficult to get in touch so they can keep taking extra money and hope you won't notice. I am appalle...

Fivewrite by • Investigator
  • 537 Views
  • 6 replies
  • 0 Helpful

Unable to view or download bill

This is an ongoing error / issue with EE. I cannot download or view my bill on any device. This is not a one off but a continual issue. Does anyone know what the problem is apart from their back office is a technical shambles!

dereksm by • Investigator
  • 527 Views
  • 4 replies
  • 2 Helpful

Transfer of mobile phone to new plan

I have a mobile phone plan which allows me unlimited UK calls text and data, having moved from a plan with a 250 Mb monthly data allowance. I did this at the time of going full fibre ie FTP when upgrading my broadband. How do I get my wife's phone, a...

Mackay54 by • Investigator
  • 281 Views
  • 1 replies
  • 1 Helpful

Billing csv file

Is the format for downloaded billing data and activity available anywhere? Just looking for the list of fields that EE supports to compare to other carriers.

Most solutions
More
Top Helpful authors
More
Learn about