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ee invoice

Ger12
Visitor

‎24-11-2025 09:42 PM

Hi, before upgrading i got one monthly invoice from ee. After upgrading, i get two - paying for the phone itself and paying for line/txt etc.

Has anyone been able to sort with ee and get a combined invoice for both? I’m able to claim costs back from work, but two invoices is causing me issues. Thanks, appreciate any help

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎24-11-2025 09:49 PM - edited ‎24-11-2025 09:50 PM

@Ger12 : You have taken out a Flex Pay plan where you have a min. term contract for the SIM's airtime & a fixed-term loan contract for the device. They are billed & paid for separately. They cannot be combined.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Matt_124
EE Community Star
EE Community Star

‎24-11-2025 10:35 PM

Just to add to that stated by @XRaySpeX 

As a Device Credit Agreement/Finance, there is a payment schedule within the document that would've been signed upon taking out the plan and you are issued with an Annual statement of the balance.

Similar to a loan, you are not necessarily "invoiced" for this as you agree to the schedule of payments on signing.

It could be worth contacting customer services to see if they can do anything to provide you with some kind of payment receipt, but your mileage may vary here as you do not officially get one.