Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

EE. Promised me Roaming would be added but they never added it then expect me t

I will Not pay for Roaming charges when you promised to add them when I renewed my contract ! Go ahead and switch off my service cause you’ll be doing me a favor ! I no longer want to be a customer of EE.

I can not access my account

Dear EE team,I am looking for help regarding my contract bill. I have had one contract one year and I can not have access to pay the bill also I do not leave in the UK since 2 years. Now I want to make sure the payment will be paid and I want my numb...

Resolved! Terminating my contract and plan at the end of my 2 year contract

I don’t want a new handset and just want to get a sim only deal with the basics. Anyone else have this?

Resolved! Abroad

Hello! If im abroad i will be charged for incoming calls from UK? Thanks

Cannot get to speak to anyone at EE

Resolved! 2 year contract paid and still haven’t been refunded for this “security deposit”

I’ve phoned ee customer service twice about this and I’m still yet to be refunded for this security deposit I had to pay at the start of my contract. It was a £100 upfront deposit when I bought the phone on top of the upfront cost. Was told I would ...

Spend Limit Reached - BUT NO CAP!

I have been hit with a "Spend Limit Reached" when trying to use the Pay By Phone Bill option on a casino. I have NO spend cap in place - NO Bar in place - i have spoke with 2x customer service assistants who said it's sorted now but its not - I then ...

New phone but no account - any ideas?

Ordered new Pixel Pro Fold 9 on 25th August along with giving PAC code to transfer number. Finally received phone yesterday but no return kit for old device as had taken advantage of the google pre offer to reduce tariff by £26 per month. Took 3 atte...

Resolved! Spend cap

Hi how much is my present spend cap please

Monthly billing over charge.

Hey there, am sending this message because l have been overcharged for my monthly payment for my unlimited. I was charged on 10th Sep 2024 for my monthly billing and on 18th Sep 2024 l was charged again. I need to know if there were mistake or why...