I have a bank account with LHV which accepts direct debits. I have already set up several direct debits with various companies, but EE is adamant the bank does not exist. I’m going round in circles. Clearly EE is using an out-of-date account verification database and there is no option to override verification and enter the details manually.
This is a classic case of ‘computer says no’. I’ve spoken to billing and the technical team, who have passed it on to level 2 support, but clearly they are not prepared to set up a direct debit with a perfectly valid bank account.
Any suggestions? Does anyone know how often EE updates its bank account validation database?
