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No Order Confirmation

Kharean258
Visitor

‎17-09-2026 10:57 AM

I have placed an order for an e-SIM with my direct debit details.
Apart from an email about the contract summary, there is no clear direction of when I will receive details on how to proceed, or activate my e-SIM.
Obviously, I'm unable to use the EE app to get in touch with the staff as I'm not onboard yet.
Any other way to check if my order went through?

0 Helpful
1 REPLY 1
roy_c
Visitor

‎17-09-2026 11:12 AM

I am exactly the same as you. Placed my order yesterday for the same SIM, no confirmation email received only the contract terms etc. Pretty poor really.  I await their reply with interest!

0 Helpful