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No Order Confirmation

Kharean258
Visitor

‎17-09-2026 10:57 AM

I have placed an order for an e-SIM with my direct debit details.
Apart from an email about the contract summary, there is no clear direction of when I will receive details on how to proceed, or activate my e-SIM.
Obviously, I'm unable to use the EE app to get in touch with the staff as I'm not onboard yet.
Any other way to check if my order went through?

0 Helpful
2 REPLIES 2
roy_c
Visitor

‎17-09-2026 11:12 AM

I am exactly the same as you. Placed my order yesterday for the same SIM, no confirmation email received only the contract terms etc. Pretty poor really.  I await their reply with interest!

0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to roy_c

‎17-09-2026 12:51 PM

Hello @Kharean258 , @roy_c ,

Welcome to the community,

Your SIM cards are sent via post, I believe it is now first class and should arrive within the next 2-3 days.

If you want more details, you would have to contact EE via a different phone using the number in my signature and pressing option 2.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.
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